Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Scheduling Manager Gemini is powerful management software for a variety of service businesses. It features CRM capabilities, in addition to Job Scheduling, Employee Dispatch, Accounts Receivable, Job Estimating, Payroll, Mapping, Inventory, SMS and Caller ID to assist businesses in becoming more efficient and more profitable and to enhance customer service capabilities. Scheduling Manager interfaces with a wide variety of business accounting and payroll solutions, including QuickBooks, Sage, Xero, MYOB, Infusionsoft, ADP, Paychex and Act!. Scheduling Manager Gemini is available as either a desktop or web-based application and can be tailored to meet the specific needs of each customer. Industries serviced include maid services, residential and commercial cleaning, carpet cleaning, window cleaning, fire extinguisher maintenance, janitorial, home health care, HVAC, pest control and several others. It interfaces with SM-Mobile, our mobile app, which runs on Android or Apple. It also interfaces with Service Genius, our online app. A customer portal is available for customers to see their upcoming appointments, pay invoice and more.
Description
We are confident that by providing a distinctive, adaptable, and responsive platform, particularly as a Field Service Management solution, you will be able to achieve the highest level of customer service possible. This all-encompassing platform streamlines the handling of incoming calls, facilitates online support, enables chat, SMS, self-service application synchronization, emails, and social media integration for comprehensive customer management. It also features multi-platform mobile applications designed to oversee your field workforce effectively. This empowers your mobile team to receive, queue, schedule, complete, update, and notify regarding their job orders while on the go. With iTouchVision’s Service Desk Solution, you can achieve seamless life-cycle management of service requests and tasks. Additionally, all back-office operations can be organized and managed through effortless, automated administrative workflows. While our highly customizable platform can cater to most of your business requirements, a ready-made solution is unlikely to fully align with your specific processes. In cases where our platform does not fully satisfy your needs, we are dedicated to collaborating with you to find suitable alternatives.
API Access
Has API
API Access
Has API
Integrations
MYOB AccountRight
Microsoft Outlook
QuickBooks Enterprise
QuickBooks Online
Sage 100 Contractor
Worldpay
Xero
Integrations
MYOB AccountRight
Microsoft Outlook
QuickBooks Enterprise
QuickBooks Online
Sage 100 Contractor
Worldpay
Xero
Pricing Details
$795.00/one-time
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Thoughtful Systems
Founded
2000
Country
United States
Website
thoughtfulsystems.com
Vendor Details
Company Name
iTouchVision
Founded
2009
Country
United Kingdom
Website
www.itouchvision.com
Product Features
Carpet Cleaning
Billing & Invoicing
Customer Management
Dispatch Management
Equipment Tracking
Mobile Access
Online Booking
Scheduling
Work Order Management
Cleaning Services
Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
HVAC
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Janitorial
Bid Management
Billing & Invoicing
Client Management
Employee Scheduling
Inventory Management
Mobile Access
Payroll Management
Quality Control
Surveys & Feedback
Time Tracking
Work Order Management
Pest Control
Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes / Estimates
Scheduling
Plumbing
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Waste Management
Billing & Invoicing
Customer Accounts
Customer Database
Equipment Tracking
Inventory Management
Routing
Scheduling
Waste Disposal
Work Order Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning