Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Integrate your feedback information seamlessly with Salesforce by correlating survey results to any Salesforce object. Address customer concerns efficiently by initiating follow-ups automatically with the designated person or team based on individual survey answers. Enhance the personalization of your surveys by incorporating Salesforce data, such as case numbers or the names of service representatives, directly into your inquiries. Boost the leading customer service platform with valuable feedback insights. Develop Lifecycle Maps to reflect the varied customer journeys and tailor each journey by pinpointing key interaction stages where feedback is crucial, aligning specific surveys to those pivotal moments. Engage with your customers at the right time by conducting surveys right after service interactions, ensuring you collect precise feedback. With Salesforce Feedback Management, you can reach customers through multiple channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby maximizing the effectiveness of your feedback collection strategy. This multifaceted approach ensures that you remain attuned to your customers' needs and preferences in real-time.

Description

Integrate your operational and customer data to create accurate quotes, seamless transactions, and achieve a comprehensive understanding of your clients. With enosix, actionable and up-to-the-minute information is readily accessible within Salesforce. Our pre-configured yet adaptable solutions enable you to go live 70-90% quicker than conventional methods. By providing frictionless data virtualization, we merge your SAP back office with the Salesforce front end. In an era where business speed is crucial, having robust, continuously updated solutions is essential. Historically, SAP and front-end systems like Salesforce have struggled to integrate effectively, leading to redundant tasks, order inaccuracies, delays, and excessive middleware. However, enosix changes this dynamic. It allows for real-time transaction execution and eCommerce orders to be processed directly in SAP, adhering to your pricing policies, taxes, and shipping parameters. Additionally, we offer personalized portals for customers and distributors, all while allowing you to manage orders, shipping, tracking information, customer data, invoices, and more directly within Salesforce. This holistic approach not only streamlines operations but also enhances customer satisfaction, making it easier for businesses to thrive in a competitive landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
SAP Store
Salesforce

Integrations

Facebook
SAP Store
Salesforce

Pricing Details

$300 per 1,000 responses
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Salesforce

Country

United States

Website

www.salesforce.com/products/platform/products/feedback-management/

Vendor Details

Company Name

enosiX

Country

United States

Website

www.enosix.com

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Alternatives

Delighted Reviews

Delighted

Qualtrics

Alternatives

Duet360 OneOffice Reviews

Duet360 OneOffice

Endowance Solutions
DBAmp Reviews

DBAmp

CData Software
FusionSync Reviews

FusionSync

Dancing Digits LLC