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Description
Integrate your feedback information seamlessly with Salesforce by correlating survey results to any Salesforce object. Address customer concerns efficiently by initiating follow-ups automatically with the designated person or team based on individual survey answers. Enhance the personalization of your surveys by incorporating Salesforce data, such as case numbers or the names of service representatives, directly into your inquiries. Boost the leading customer service platform with valuable feedback insights. Develop Lifecycle Maps to reflect the varied customer journeys and tailor each journey by pinpointing key interaction stages where feedback is crucial, aligning specific surveys to those pivotal moments. Engage with your customers at the right time by conducting surveys right after service interactions, ensuring you collect precise feedback. With Salesforce Feedback Management, you can reach customers through multiple channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby maximizing the effectiveness of your feedback collection strategy. This multifaceted approach ensures that you remain attuned to your customers' needs and preferences in real-time.
Description
Integrate your operational and customer data to create accurate quotes, seamless transactions, and achieve a comprehensive understanding of your clients. With enosix, actionable and up-to-the-minute information is readily accessible within Salesforce. Our pre-configured yet adaptable solutions enable you to go live 70-90% quicker than conventional methods. By providing frictionless data virtualization, we merge your SAP back office with the Salesforce front end. In an era where business speed is crucial, having robust, continuously updated solutions is essential. Historically, SAP and front-end systems like Salesforce have struggled to integrate effectively, leading to redundant tasks, order inaccuracies, delays, and excessive middleware. However, enosix changes this dynamic. It allows for real-time transaction execution and eCommerce orders to be processed directly in SAP, adhering to your pricing policies, taxes, and shipping parameters. Additionally, we offer personalized portals for customers and distributors, all while allowing you to manage orders, shipping, tracking information, customer data, invoices, and more directly within Salesforce. This holistic approach not only streamlines operations but also enhances customer satisfaction, making it easier for businesses to thrive in a competitive landscape.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$300 per 1,000 responses
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Salesforce
Country
United States
Website
www.salesforce.com/products/platform/products/feedback-management/
Vendor Details
Company Name
enosiX
Country
United States
Website
www.enosix.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
