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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.

Description

basis2 serves as a comprehensive billing and customer management system tailored for the global utility sector. This solution accommodates both single and multi-product organizations, enabling the concurrent management of various utility offerings while allowing for the integration of these services into a unified billing statement. With its web-based accessibility, basis2 guarantees that essential customer data and billing information are perpetually available, aiding both operational and strategic decision-making processes. Its robust functionality makes it ideal for regulated, transitioning, and competitive markets, empowering businesses to thrive in this dynamic landscape. The system is characterized by high performance and integrity, employing advanced multi-streaming techniques. It operates independently of the operating system and is engineered for optimal efficiency on any platform that is validated for Oracle and Oracle Applications. By leveraging the extensive features and capabilities of Oracle, a leading application platform, basis2 provides an effective solution for modern utility companies. Its design is not only functional but also adaptable, ensuring that it meets the evolving needs of the industry.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Collate Yes 
Salesforce Yes 

Integrations

Collate No 
Salesforce No 

Pricing Details

$325 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/communications/cloud/

Vendor Details

Company Name

Prophecy International

Founded

1991

Country

Australia

Website

basis2.com

Product Features

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing No 
Cable No 
Collections Management No 
Customer Management No 
Electricity No 
Meter Management No 
Metered Billing No 
Move In / Move Out No 
Natural Gas No 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 

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