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Average Ratings 0 Ratings
Description
Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.
Description
We provide a comprehensive end-to-end solution for Telecom Expense Management, starting from the receipt of Client telecom invoices all the way to creating Journals with designated cost center allocations for seamless direct journal integration into our Clients' accounting systems. The invoices related to Client telecoms can be sent to Temis in various formats, whether paper, electronic, or a mix of both. This streamlines the administrative and processing tasks for Clients, allowing essential personnel to focus on other important duties. The team at Temis enters the billing information into our advanced software, and our database is regularly updated with information regarding new hires and departures, typically sourced from the Client’s HR system. This enables us to keep track of new employees as well as those who have exited the organization. By doing so, we minimize the time spent on Client administration while enhancing the precision of our reporting, thus promoting a more informed decision-making process. Furthermore, this efficient management of telecom expenses ultimately contributes to optimizing overall operational efficiency for our Clients.
API Access
Has API
API Access
Has API
Integrations
Collate
Salesforce
Pricing Details
$325 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/communications/cloud/
Vendor Details
Company Name
Temis Systems
Website
www.temis.co.uk/services/
Product Features
Product Features
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting