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Description

The traditional way travel agents and other representatives arrange hospitality services for hotel and travel bookings has changed since CRM was introduced to the hospitality industry. Hoteliers have taken to heart the benefits of CRM software for the hospitality industry and hoteliers have adopted the on-demand Customer Relationship Management services (CRM) in the industry. CRM software allows hoteliers to reduce distribution costs, maintain brand integrity, and operate without the need for industry discounters. The internet users are smart and educated. They enjoy smooth and seamless online services and have taken up ebilling and self-serve options as well as hoteliers with equal enthusiasm. Salesboom CRM software for hoteliers offers integrated and synchronized performance across all channels, including call center, billing, and sales.

Description

In today's era of personalization, meeting the expectations of hotel guests has become crucial, and guestext is here to ensure that those expectations are met! With streamlined communication, guestext allows hoteliers to establish a personalized connection with guests even prior to their arrival. By utilizing our opt-in messaging platform, hotels can foster complete guest satisfaction, which is essential for cultivating guest loyalty. The guestext service creates a dynamic two-way mobile connection that enhances communication, leading to an overall improved guest experience. Whether reaching out to individual guests, groups, or all who have opted in, hoteliers can engage with their clientele before, during, and after their stay. This system not only strengthens guest relationships but also drives repeat business, generates additional income, and encourages direct guest feedback. Remarkably, hospitality studies reveal that 78% of guests prefer text messaging for communication! Moreover, text messages boast an impressive 8 to 1 response rate when compared to traditional emails or phone calls, allowing for immediate connectivity with guests. Ultimately, guestext revolutionizes how hotels interact with their patrons, paving the way for exceptional service and unforgettable experiences.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Docusign Yes 
Dropbox Yes 
Epicor Kinetic Yes 
Facebook Yes 
GA Connector Yes 
Google Calendar Yes 
Google Contacts Yes 
Google Docs Yes 
Google Drive Yes 
Google Voice Yes 
Microsoft Excel Yes 
Microsoft Outlook Yes 
Microsoft Word Yes 
Sage 500 Yes 
Sage Accounting Yes 
Sage Intacct Yes 
Sage X3 Yes 
Slack Yes 
Xero Yes 

Integrations

Docusign No 
Dropbox No 
Epicor Kinetic No 
Facebook No 
GA Connector No 
Google Calendar No 
Google Contacts No 
Google Docs No 
Google Drive No 
Google Voice No 
Microsoft Excel No 
Microsoft Outlook No 
Microsoft Word No 
Sage 500 No 
Sage Accounting No 
Sage Intacct No 
Sage X3 No 
Slack No 
Xero No 

Pricing Details

$14 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SalesBoom

Founded

2003

Country

Canada

Website

www.salesboom.com

Vendor Details

Company Name

guestext

Founded

2011

Country

United States

Website

www.guestext.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

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