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Description

The intricacies of intralogistics are on the rise, and the options for transport methods remain significantly constrained due to a fragmented IT environment. There has been a pressing need for a solution that can effectively navigate this complexity while adapting to the evolving demands of clients. This is where the SYNAOS Intralogistics Management Platform (IMP) plays a crucial role. What seems to be a disorganized array of processes is transformed into a finely tuned and continuously refined symphony of orders, involving people, industrial vehicles, and automated guided systems. Rather than depending on sporadic and inflexible planning methods, we harness data, artificial intelligence, and patented algorithms to perpetually assess and identify optimal solutions. A comprehensive control over intralogistics operations necessitates the monitoring of all pertinent assets on the production floor, and our asset management system not only manages these assets but also takes decisive control whenever necessary, ensuring seamless operation throughout the entire process. By integrating these advanced technologies, we strive to enhance efficiency and adaptability in intralogistics.

Description

ServiceManager is a cloud-based service management platform that can be configured for any business that manages after-sales service or repair of products in any industry. It offers a flexible workflow management system and powerful reporting tools. ServiceManager can be used as a point solution, or to support end-to–end returns, service, and repair. The platform allows seamless workflow and reporting across all service organizations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Google Authenticator No 
JD Edwards EnterpriseOne No 
Oracle Fusion Cloud ERP No 
QuickBooks Online No 

Integrations

Google Authenticator Yes 
JD Edwards EnterpriseOne Yes 
Oracle Fusion Cloud ERP Yes 
QuickBooks Online Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SYNAOS

Country

Germany

Website

en.synaos.com/product

Vendor Details

Company Name

ServiceCentral Technologies

Founded

1991

Country

United States

Website

www.servicecentral.com

Product Features

Asset Tracking

Activity Tracking No 
Audit Trails No 
Barcoding / RFID No 
Checkout / Check-In No 
Depreciation Tracking No 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking No 
QR Codes No 
Reservations No 
Service History No 

Data Warehouse

Ad hoc Query No 
Analytics No 
Data Integration No 
Data Migration No 
Data Quality Control No 
ETL - Extract / Transfer / Load No 
In-Memory Processing No 
Match & Merge No 

Fleet Maintenance

Cost Tracking No 
Fuel Tracking No 
Maintenance History No 
Maintenance Scheduling No 
Parts Inventory Management No 
Repair Tracking No 
Tire Management No 
Vehicle Information No 
Warranty Tracking No 
Work Order Management No 

Fleet Management

Dispatch Management No 
Employee Management No 
Fuel Management No 
GPS Tracking No 
Incident Reporting No 
Inspection Management No 
Inventory Management Yes 
Maintenance Management No 
Mileage Tracking No 
Motor Pool No 
Routing No 
Tire Management No 
VIN Lookup No 
Work Order Management No 

GPS Tracking

Alerts/Notifications No 
Asset Tracking No 
Driver Management No 
Historical Reporting No 
Mobile Tracking No 
People Tracking No 
Real Time Tracking No 
Routing No 
Status Tracking No 
Territory Management No 
Vehicle Tracking No 

Inventory Control

Allocation No 
Barcoding No 
Cost Tracking No 
Forecasting No 
Item Management No 
Order Management Yes 
Procurement Management No 
Reorder Management No 
SKU / UPC Codes No 
Serial Number Tracking No 
Supplier Management No 

Inventory Management

Alerts/Notifications No 
Barcoding / RFID No 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management Yes 
Mobile Access No 
Multi-Channel Management No 
Product Identification No 
Reorder Management No 
Reporting/Analytics No 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management No 

Logistics

3PL No 
Barcoding / RFID No 
CRM No 
Container Tracking No 
Cross Docking No 
Fleet Management Yes 
Inventory Management Yes 
Order Management Yes 
Purchasing No 
Scheduling No 
Shipping Management Yes 
Transportation Management Yes 

Manufacturing

Accounting Integration No 
ERP No 
MES No 
MRP No 
Maintenance Management No 
Purchase Order Management Yes 
Quality Management No 
Quotes/Estimates No 
Reporting/Analytics No 
Safety Management No 
Shipping Management Yes 

Order Management

Back Order Management Yes 
Catalog Management No 
Inventory Management Yes 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management Yes 
Special Order Management No 

Warehouse Management

3PL Management No 
Barcoding / RFID No 
Category Customization No 
Channel Management No 
Demand Planning No 
Inventory Management Yes 
Location Control No 
Order Management Yes 
Purchasing No 
Quality Control No 
Receiving / Putaway Management No 
Returns Management No 
Shipping Management Yes 

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID Yes 
Checkout / Check-In Yes 
Depreciation Tracking No 
Disposal Tracking Yes 
Inventory Management Yes 
Location Tracking No 
QR Codes No 
Reservations No 
Service History Yes 

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling No 
Service History Tracking Yes 
Time Clock No 
Work Order Management Yes 

Inventory Control

Allocation Yes 
Barcoding Yes 
Cost Tracking Yes 
Forecasting Yes 
Item Management Yes 
Order Management Yes 
Procurement Management Yes 
Reorder Management Yes 
SKU / UPC Codes Yes 
Serial Number Tracking Yes 
Supplier Management Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting Yes 
Inventory Optimization No 
Kitting Yes 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management Yes 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management Yes 
Warehouse Management No 

Order Management

Back Order Management Yes 
Catalog Management Yes 
Inventory Management Yes 
Order Entry No 
Order Fulfillment Yes 
Order Tracking No 
Recurring Orders No 
Returns Management Yes 
Shipping Management Yes 
Special Order Management No 

Packaging

3D Modeling No 
Asset Library No 
Drafting No 
For Manufacturers No 
In-Store Visualization No 
Inventory Management Yes 
Palletization No 
Quotes / Estimates Yes 
Specification Management No 

Supply Chain Management

Demand Planning No 
Electronic Data Interchange Yes 
Import / Export Management Yes 
Inventory Management Yes 
Order Fulfillment Yes 
Order Management Yes 
Sales & Operations Planning No 
Shipping Management Yes 
Supplier Management Yes 
Transportation Management No 
Warehouse Management No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Warranty Management

Contract Management No 
Eligibility Verification Yes 
For Field Service No 
For General Contractors No 
For Manufacturers Yes 
Parts Management Yes 
Policy Management Yes 
Product Registration Yes 
Repair Management Yes 
Returns Management Yes 
Service Management Yes 
Warranty Tracking Yes 

Work Order

Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance No 
Quotes / Estimates Yes 
Recurring Appointments No 
Routing No 
Scheduling No 
Task Management Yes 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor No 
Mobile Access Yes 
No-Code No 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

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