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Description
STELLA serves as an advanced digital voice assistant capable of managing an infinite number of calls at once, directing inquiries, responding to common questions, and scheduling service appointments seamlessly. Enhance your customer satisfaction index while simultaneously reducing expenses with STELLA Automotive. By utilizing STELLA, your clients can achieve their objectives without enduring lengthy wait times or unnecessary frustration, as she picks up the phone on the first ring. Developed by a dedicated team of scientists and engineers, STELLA's conversational AI has been tailored specifically for the needs of car dealerships and their customers. This innovative solution streamlines operations, helps retain staff, and ensures a positive experience for customers with minimal effort. Renowned as the most intelligent AI in the automotive sector, STELLA continues to evolve and improve over time. Furthermore, her service comes without per-minute charges, meaning that as she takes on more calls, your dealership's costs remain stable. STELLA is also a non-intrusive technology that is easy to implement and maintain, requiring no changes to existing processes or additional training for your team, allowing for a smooth transition to enhanced operational efficiency.
Description
Toma is an innovative AI platform designed to create customized voice agents specifically for automotive dealerships, streamlining essential tasks like appointment scheduling, customer support, parts requests, and recall notifications while functioning as an always-available virtual team member. This advanced system offers comprehensive receptionist functionalities, managing incoming calls around the clock, confirming and rescheduling service appointments, transferring calls as necessary, and addressing complicated issues with appropriate escalation. Furthermore, Toma proactively initiates outbound campaigns, such as recall notifications, sends reminders for appointments to minimize no-show rates, and gathers detailed caller information like vehicle specifications or part identifiers to provide to dealership staff. By integrating seamlessly with dealership management software, Toma accesses real-time data, allowing for fluid, low-latency conversations that are informed by the dealership's current inventory, service options, and operational processes. This integration not only enhances customer interaction but also optimizes workflow efficiency within the dealership environment.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
STELLA
Country
United States
Website
www.stellaautomotive.com
Vendor Details
Company Name
Toma
Founded
2024
Country
United States
Website
www.toma.com
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
