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Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
Description
Titan Workspace is a comprehensive suite of solutions for document management and productivity, specifically tailored for Microsoft 365. It simplifies the process of connecting and collaborating in the platform, and is the only tool required for making Microsoft 365 work effectively for all business users without incurring the cost of custom SharePoint development. Out-of-the-box ready, Titan Workspace delivers secure and collaborative solutions for your M365 platform and Microsoft Teams.
As a Business Process as a Service (BPaaS) provider, Titan Workspace extends the benefits of SharePoint and M365 and enables users to design and implement workflows within a mere 30 minutes. It enhances the capabilities of Microsoft Teams by simplifying key collaboration features that are otherwise difficult to use without customization. Developed by a Microsoft Gold Certified Partner specializing in SharePoint, Power Platform, and M365, Titan Workspace offers unparalleled expertise in these areas.
Titan Workspace provides various solutions, including:
1. Document Management - A centralized platform for storing and organizing documents with features such as secure storage and retrieval, version control, access controls, se
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Microsoft SharePoint
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
Integrations
Microsoft 365
Microsoft SharePoint
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
Pricing Details
$15 per user per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Vendor Details
Company Name
Adapt Software India
Founded
2011
Country
India
Website
titanworkspace.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Product Features
Digital Workplace
Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management
Intranet
Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki
