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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Establishing a method for transitioning between stages in a workflow can be approached in several ways: whether it requires unanimous approval from all members, a majority vote, or permits any individual to authorize the progression. In addition, SES’s software offers various options for automating this workflow. Requests can be directed automatically according to the fields chosen by users and staff. With Quick Assign Rules, the software can streamline the workflow by automatically selecting the appropriate workflow and assigning tasks for standard requests and staff roles. Furthermore, automatic email notifications can be configured to specify who gets informed about an issue and at which stages; for instance, the department head might only need notifications when a new issue arises and at the final approval stage, while the Project Manager could require updates at every phase. These customizable rules can be set up effortlessly with just a few clicks. After receiving an email notification, recipients can, depending on their permission level, access the relevant record directly through a link provided in the email, allowing them to take action immediately. This seamless integration enhances collaboration and ensures that everyone stays updated throughout the process.

Description

Threadbox is a comprehensive customer support solution that integrates AI agents with a collaborative help desk system. This platform allows teams to train an AI agent using various resources such as website content, uploaded documents, and Q&A material, which can then be embedded on websites or utilized across messaging and email platforms. The AI agent utilizes this information to provide responses, can interact with configured APIs or webhooks for functionalities like order inquiries and bookings, and seamlessly transfers conversations to human staff when necessary. Additionally, the Threads inbox facilitates ticket assignment, routing, response time objectives, rules, and teamwork. The Help Hub serves as a resource for customers, offering self-service guides and tracking requests, while features like AI-assisted reply generation and analytics enhance staff productivity. Targeted at small and midsize businesses—particularly those in SaaS, e-commerce, and service sectors—Threadbox aims to streamline the management of customer inquiries. It operates on a cloud-based model, providing both free and subscription-based plans to cater to various needs. Overall, Threadbox stands out as a versatile tool for enhancing customer engagement and operational efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

HubSpot CRM No 
Jira No 
Microsoft Teams No 
Salesforce No 
Shopify No 
Slack No 
Stripe No 
WhatsApp No 
Zendesk No 

Integrations

HubSpot CRM Yes 
Jira Yes 
Microsoft Teams Yes 
Salesforce Yes 
Shopify Yes 
Slack Yes 
Stripe Yes 
WhatsApp Yes 
Zendesk Yes 

Pricing Details

$700.00/one-time
Free Trial Yes 
Free Version No 

Pricing Details

£19/month
A free plan includes 30 message credits. Essential costs £19/month or £190/year plus VAT when billed annually. Annual billing includes two months free. Prices are in GBP and exclude VAT.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SLAM Energy Software

Founded

2012

Country

United States

Website

www.slam-energy-software.com

Vendor Details

Company Name

Browns Distribution Services

Founded

1965

Country

United Kingdom

Website

threadbox.ai

Product Features

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management No 
Forms Management No 
Graphical Workflow Editor Yes 
Mobile Access Yes 
No-Code No 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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