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Description
Enhance your business workflows, identify avenues for improvement, boost operational efficiency, and reduce risks associated with your maintenance agreement by utilizing SAP's premier on-premise application lifecycle management tool: SAP Solution Manager (SolMan). Version 7.2 of SAP Solution Manager encompasses the entire application lifecycle for your IT solutions, whether they are deployed on-premise, in a hybrid environment, or in the cloud. This contemporary and intelligent IT management platform equips your IT department for future business challenges. By utilizing this highly integrated solution, you can effectively implement, sustain, operate, and adapt all enterprise solutions—including those not developed by SAP—while fostering business innovation, ensuring continuity, and promoting efficient operations. Additionally, the versatility of SAP Solution Manager allows for seamless integration and adaptability, paving the way for sustained growth and resilience in a rapidly changing business landscape.
Description
Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ActiveControl
Yes
ConnectALL
Yes
6clicks
No
Activu
No
Atera
No
Blitzz
No
BoomTown
No
Cisco Identity Intelligence
No
Compyl
No
Cyral
No
Integrations
ActiveControl
Yes
ConnectALL
Yes
6clicks
Yes
Activu
Yes
Atera
Yes
Blitzz
Yes
BoomTown
Yes
Cisco Identity Intelligence
Yes
Compyl
Yes
Cyral
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$100 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SAP
Founded
1972
Country
Germany
Website
support.sap.com/en/alm/solution-manager.html
Vendor Details
Company Name
ServiceNow
Founded
2003
Country
United States
Website
www.servicenow.com
Product Features
Application Lifecycle Management
Administrator Level Control
No
Defect Tracking
No
Iteration Planning
No
Project Management
No
Release Management
No
Requirements Review
No
Task Management
No
Test Case Tracking
No
User Level Management
No
Version Control
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
No
Task Management
Yes
IT Service
Contract Management
No
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
No
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
