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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Runframe offers a solution for incident management and on-call scheduling specifically designed for engineering teams and is seamlessly integrated within Slack. By using the command /incident, teams can easily declare incidents, prompting Runframe to automatically create a dedicated channel, designate responders, and keep a comprehensive log of every action taken. The system also features on-call rotations paired with escalation policies that notify the appropriate individual if there is no response. To enhance operational efficiency, analytics monitor metrics like MTTR, MTTA, and on-call equity, while post-incident evaluations utilize timelines that are generated automatically for a detailed review. This ensures that teams can effectively learn from past incidents and continually improve their response strategies.

Description

root9 is an Alert Management, On-Call, and IT service management (ITSM) platform for IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure teams. It runs the full operational lifecycle on one foundation that learns from your operation itself, so alerts, incidents, changes, problems, requests, and on-call response all share the same operational identity, memory, and understanding. root9 provides alert management, event correlation, incident management, problem management, change management, service request management, on-call and escalation management, knowledge management, operational analytics, automation, and collaboration in Microsoft Teams and Slack. AI agents assist on every record, from incident investigation and change preflight checks to problem root cause and request fulfillment, with the evidence and reasoning shown so your team decides what happens next. Instead of a CMDB nobody keeps current, root9 builds operational identity from real activity through its Identity Correlation Database (ICDB): a self-building inventory earned by evidence, not maintained by hand. By combining alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, improves incident response, increases visibility, and uncovers the operational patterns that traditional monitoring and observability tools often miss. It gets sharper every time you use it. Built to learn, not to be taught. Works alongside Splunk, Datadog, Grafana, Azure Monitor, CloudWatch, New Relic, Prometheus, Dynatrace, ServiceNow, Jira, Microsoft Teams, Slack, and more, complementing your existing monitoring and ITSM investments.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Slack Yes 
Azure Monitor No 
Checkmk No 
Cronitor No 
Dynatrace No 
Google Cloud Monitoring No 
Healthchecks.io No 
Honeycomb No 
IBM Instana No 
Icinga No 
Jira No 
PagerDuty No 
SolarWinds Database Performance Analyzer No 
SolarWinds Pingdom No 
Splunk AppDynamics No 
Splunk Cloud Platform No 
StatusCake No 
Sumo Logic No 
Uptime Kuma No 
incident.io No 

Integrations

Slack Yes 
Azure Monitor Yes 
Checkmk Yes 
Cronitor Yes 
Dynatrace Yes 
Google Cloud Monitoring Yes 
Healthchecks.io Yes 
Honeycomb Yes 
IBM Instana Yes 
Icinga Yes 
Jira Yes 
PagerDuty Yes 
SolarWinds Database Performance Analyzer Yes 
SolarWinds Pingdom Yes 
Splunk AppDynamics Yes 
Splunk Cloud Platform Yes 
StatusCake Yes 
Sumo Logic Yes 
Uptime Kuma Yes 
incident.io Yes 

Pricing Details

$15/user/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$179/month unlimited users
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Runframe

Founded

2025

Website

runframe.io

Vendor Details

Company Name

root9

Founded

2026

Country

United States

Website

root9.io

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

Incident Response

Attack Behavior Analytics No 
Automated Remediation No 
Compliance Reporting Yes 
Forensic Data Retention No 
Incident Alerting Yes 
Incident Database Yes 
Incident Logs Yes 
Incident Reporting Yes 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation No 
SLA Tracking / Management Yes 
Security Orchestration No 
Threat Intelligence No 
Timeline Analysis Yes 
Workflow Automation Yes 
Workflow Management No 

Alternatives

Alternatives