Average Ratings 0 Ratings
Average Ratings 21 Ratings
Description
RuleInside is a managed AI customer support and AI voice agent service for online stores on WordPress, including WooCommerce, FluentCart and SureCart. It gives a store a team of AI agents that answer customers and follow up with them by phone, website chat and WhatsApp.
Customer support: the agents answer shoppers 24/7 in English, Italian and Spanish, using the store's live orders, stock, prices and policies. They handle questions such as "Where is my order?", "Is it in stock?" and "What is your return policy?" without a person.
Sales and follow-up: a website shopping assistant helps shoppers find products and reach checkout. Other agents follow up enquiries, contact shoppers who opted in to abandoned-cart reminders, ask for reviews after delivery and re-engage past customers.
Human control: when a case needs staff, the call transfers live, or the full conversation is handed over to a team member. A human always decides anything involving payments.
How it works: one WordPress plugin connects the store. In the managed service, the RuleInside team builds each agent on the store's products, policies and brand voice, tests it on live orders before a customer hears it, and reviews conversations daily after launch. Owners see every conversation and result in the portal and receive a weekly report.
Pricing: managed plans start at €397/month, including one agent and 1,000 minutes (or 2,000 chat conversations), with a 30-day money-back guarantee; setup is €1,200 per agent. A self-serve plan with API access starts at €99/month.
Best for: small and mid-size ecommerce stores that lose sales to unanswered questions. RuleInside LLC was founded by Stefano Bertoli, with offices in Italy and Spain and legal headquarters in the United States.
Description
Utilizing live chat software enhances communication with customers, enabling immediate engagement through web, mobile, and social platforms. In today's landscape, it's essential for businesses to connect with clients at their convenience, particularly when assistance is required. Over the last year, there has been a significant increase in customers turning to messaging and live chat applications for service inquiries. Incorporating live chat into your website facilitates interactions in a manner that aligns with customer comfort, leading to increased purchasing behavior and loyalty. Additionally, integrating live chat goes beyond merely catering to preferences; it also contributes to overall customer satisfaction and experience. Ultimately, this approach can significantly boost a brand's reputation and foster long-lasting relationships with its clientele.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Airbyte
No
Botmind
No
Campaign Monitor
No
Dataddo
No
Enterpret
No
Ikigai
No
Kleene
No
LearnUpon
No
LearnWorlds
No
Matillion
No
Integrations
Airbyte
Yes
Botmind
Yes
Campaign Monitor
Yes
Dataddo
Yes
Enterpret
Yes
Ikigai
Yes
Kleene
Yes
LearnUpon
Yes
LearnWorlds
Yes
Matillion
Yes
Pricing Details
€99/month
Self-serve is €99/month, billed monthly, with about 110 calls at €0.30 per minute and all 15 developer API routes. There is no setup fee; if the allowance runs out, the same plan is charged again. Managed plans start at €397/month. Managed Lite includes one agent and 1,000 minutes, or 2,000 chat conversations from the same allowance; annual billing is €3,970. Managed setup is €1,200 per agent. Extra managed usage is billed at plan-specific rates. Managed plans include a 30-day money-back guarantee.
Free Trial
Yes
Free Version
No
Pricing Details
$14.00/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
RuleInside
Founded
2025
Country
United States
Website
ruleinside.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/service/messaging/live-chat-software/
Product Features
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes