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ease
features
design
support

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Description

Rubidium empowers top companies to integrate voice commands and text-to-speech capabilities within their offerings. The Voice Trigger feature operates as a constant listening engine that activates upon hearing a specific "magic word." This identification process utilizes an advanced, compact Automatic Speech Recognition (ASR) engine that functions quietly in the background, differentiating the trigger phrase from other sounds and speech. With ASR technology, users can effortlessly and securely manage a variety of functions via voice commands, including accepting or rejecting calls, setting up devices, and controlling music playback and selection. Currently, Rubidium's innovations are present in over 50 million consumer products, partnering with renowned global brands like RIM (Blackberry), GN Netcom (Jabra), Panasonic, Uniden, CSR, Mattel, General Motors, Electrolux, and numerous others. As a result, these partnerships have significantly expanded the reach and usability of voice-activated technology across diverse industries.

Description

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

QEval

Integrations

QEval

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Rubidium

Founded

1995

Country

Israel

Website

www.rubidium.com

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

vocitec.com

Product Features

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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