TrulyNatural Description
Sensory stands at the forefront of implementing embedded neural network-driven speech recognition, establishing itself as the leading entity in the development and optimization of speech recognition software that operates efficiently with limited resources and low MIPS consumption. Their extensive background and ongoing innovations have culminated in the creation of the first embedded large vocabulary continuous-speech recognizer (LVCSR), which rivals the performance of cloud-based systems. In contrast to typical voice recognition applications found in smartphones and mobile devices—like those powered by voice assistants such as Alexa, Google Assistant, Siri, and Cortana—Sensory’s technology is integrated directly into devices, eliminating the need for a Wi-Fi connection. Many users prefer solutions that do not rely on cloud-based systems for high-quality speech recognition, while others look for a hybrid approach that balances client and cloud capabilities for optimal functionality. As concerns regarding privacy, efficiency, and bandwidth escalate, there is a growing trend toward processing data at the edge, which further enhances Sensory’s relevance in the market. This shift not only improves performance but also addresses user demands for greater control over their data.
TrulyNatural Alternatives
An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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TrulySecure
The integration of facial and vocal biometric authentication provides an exceptionally secure and user-friendly experience. Sensory employs its proprietary algorithms for speaker verification, facial recognition, and biometric fusion, drawing on its expertise in speech processing, computer vision, and machine learning. This innovative blend of facial and voice recognition maximizes security while ensuring a fast, convenient, and user-friendly verification process. Additionally, biometrics offer significant advantages over traditional authentication methods in terms of convenience. However, not all biometric solutions are equally reliable, as some may be susceptible to false positives, a risk known as "spoofing." Sensory's cutting-edge strategy incorporates both passive facial liveness and active vocal liveness, or a combination of both, utilizing a sophisticated deep learning model that significantly mitigates the risk of fraud from tactics such as 3D masks, photographs, and video recordings. This advanced approach sets Sensory apart in the biometric landscape, ensuring that users can trust the security of their authentication methods without compromising on ease of use.
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Sensory Wake Word
Sensory Wake Word is a cutting-edge technology designed for embedded voice-trigger applications, enabling reliable, low-power "hotword" detection for continuously active voice interfaces. The solution features pre-defined wake words that facilitate quick implementation while maintaining consistent performance even in challenging, noisy environments. It boasts a minimal resource footprint, requiring as little as 30-40KB of code on digital signal processors, and offers an always-on and private operation without relying on cloud services. The system is equipped with strong noise rejection capabilities and can be deployed across various platforms, including Windows, Linux, Android, macOS, and real-time operating systems. It is compatible with a diverse range of processing cores, such as ARM Cortex-M, Cirrus ADSP2, CEVA Teaklite, and Tensilica Hifi. With a legacy of over 30 years in embedded voice AI and billions of devices delivered globally to notable clients like Amazon, Apple, Google, BMW, Microsoft, and Samsung, the technology stands as a testament to its reliability and effectiveness. Furthermore, developers can quickly create and test custom wake word models within hours through Sensory's user-friendly VoiceHub self-service portal, empowering them to enhance their projects with tailored voice recognition capabilities.
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Integrations
Company Details
Company:
Sensory
Year Founded:
1994
Headquarters:
United States
Website:
www.sensory.com/natural-language-understanding/
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support
TrulyNatural Features and Options
Speech Recognition Software
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
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