Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
Description
Telestream iQ stands as a preeminent force in the realm of video quality monitoring, having emerged from the acquisition of IneoQuest in 2017 and Tektronix Sentry in 2019, both of which held the top two positions in the market. The company aids service providers in managing the intricate process of migrating from SDI to IP, shifting from conventional linear television to OTT streaming, and adopting cloud technologies for diverse video delivery services. With its offerings, Telestream iQ enhances visibility, provides diagnostic and troubleshooting tools, and ensures compliance with service level agreements (SLA), all of which contribute to decreased operational costs, improved efficiency, and increased revenue for video service providers. It features automated surveillance across each phase of the video delivery chain, providing a comprehensive end-to-end overview, alongside in-depth analytics that help pinpoint video quality problems and their underlying causes. This robust suite of tools empowers operators to optimize their workflows and maintain high standards in video delivery.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Vendor Details
Company Name
Telestream
Country
United States
Website
www.telestream.net/iq/overview.htm
Product Features
Network Troubleshooting
Alerts / Escalation
No
Bandwidth Troubleshooting
No
Change Management
No
Configuration Management
No
Connectivity Management
No
Data Visualization
No
Historical Audit
No
Mobile Network Troubleshooting
No
Network Analysis
No
Network Monitoring
No