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Description
Rocket.Chat is a communications platform that enables real-time conversations between colleagues, with other companies or with your customers. It does everything other platforms do, except exposing your data.
Description
Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots.
It is an open source project, based on the MQTT protocol for the messaging.
Main Features:
• Live Chat Widget with full multichannel experience on Web and Mobile;
• Resolution Bot to automate customer support;
• Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA;
• Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations;
• Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more;
• Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more;
• Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents;
• Dashboard with real time analytics;
• Knowledge base.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook Messenger
Yes
WhatsApp
Yes
Zapier
Yes
All-in-One Messenger
Yes
Claromentis
Yes
Easyflow
Yes
Healthchecks.io
Yes
Jitsi
Yes
Joomla!
No
LT Browser
Yes
Integrations
Facebook Messenger
Yes
WhatsApp
Yes
Zapier
Yes
All-in-One Messenger
No
Claromentis
No
Easyflow
No
Healthchecks.io
No
Jitsi
No
Joomla!
Yes
LT Browser
No
Pricing Details
$3/user/month
Free Trial
Yes
Free Version
Yes
Pricing Details
€25/month
There are also (both in the cloud and on-premise):
- Free forever plan ;
- Custom plan for Enterprises.
- Free forever plan ;
- Custom plan for Enterprises.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Rocket.Chat
Founded
2016
Country
United States
Website
rocket.chat
Vendor Details
Company Name
Tiledesk
Founded
2020
Country
Italy
Website
tiledesk.com
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
No
Video Conferencing
Yes
Employee Communication Tools
Activity / News Feed
No
Audio / Video Conferencing
Yes
Blogs
No
Chat / Messaging
Yes
Employee Directory
Yes
Event Calendar
Yes
File Sharing
Yes
Knowledge Management
Yes
Newsletter Management
Yes
Surveys & Feedback
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Messaging
End-to-End Encryption (E2EE)
Yes
File Sharing
Yes
Groups / Channels
Yes
Payments
Yes
Search / Filter
Yes
Self-Destructing Messages
Yes
Stickers / GIFs
Yes
Threaded Discussion
Yes
Video Conferencing
Yes
Voice Calling
Yes
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
Team Chat
End-to-End Encryption (E2EE)
Yes
File Sharing
Yes
Groups / Channels
Yes
Payments
Yes
Search / Filter
Yes
Self-Destructing Messages
Yes
Stickers / GIFs
Yes
Threaded Discussion
Yes
Video Conferencing
Yes
Voice Calling
Yes
Team Communication
Activity / News Feed
No
Audio Calls
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Discussion Threads
Yes
File Sharing
Yes
Mobile Access
Yes
Push Notifications
Yes
Search
Yes
Surveys & Feedback
Yes
Task Management
Yes
Video Conferencing
Yes
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
No
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No