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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Ringflow stands at the forefront of innovation in cloud contact centers, showcasing its advanced AI-driven functionalities and sturdy framework. This platform redefines customer engagement through effortless interactions across various channels. By adopting Ringflow's groundbreaking features and exceptional efficiency, businesses can enhance their omnichannel experience significantly. Keep your organization competitive with Ringflow's advanced cloud contact center, which enables companies to utilize the most up-to-date technologies and transform their customer service approach. Step into the next generation of contact centers with Ringflow, a place where ingenuity and superior quality meet. The future of customer interaction is not just bright; it's brilliantly facilitated by Ringflow’s commitment to excellence.

Description

Sinch Contact Pro serves as a versatile cloud contact center solution that aims to improve customer service interactions across multiple channels. This platform accommodates a wide range of communication methods, such as voice calls, emails, chats, video calls, SMS, and popular messaging applications like WhatsApp, Facebook Messenger, and Viber. It provides seamless integration with various CRM platforms, including Salesforce, ServiceNow, and SAP, allowing agents to work within a single, cohesive interface for managing customer engagements. Key features of the system encompass real-time monitoring, historical data reporting, agent assistance, and management of outbound campaigns. Furthermore, Sinch Contact Pro includes pre-integrated chatbot functionality via Sinch Chatlayer, which streamlines the process of addressing customer inquiries. The solution offers flexible deployment options, supporting both cloud and on-premise installations, which cater to the diverse requirements of different organizations. This adaptability makes it an attractive choice for businesses looking to enhance their customer support capabilities while ensuring a smooth user experience.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Ajoxi
Facebook Messenger
SAP Cloud Platform
Salesforce
ServiceNow
Sinch
Viber
WhatsApp

Integrations

Ajoxi
Facebook Messenger
SAP Cloud Platform
Salesforce
ServiceNow
Sinch
Viber
WhatsApp

Pricing Details

$12 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ringflow

Founded

2015

Website

www.ringflow.com

Vendor Details

Company Name

Sinch

Country

Sweden

Website

sinch.com/products/contact-pro/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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