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Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
Description
Stay focused on your sales performance. Gain immediate visibility into your sales figures and receive valuable insights regarding the trajectory of your business. This feature on your ecommerce dashboard provides a detailed breakdown of your total sales, including shipping costs, taxes, transaction fees, product expenses, and net profit. You can analyze this data on a daily basis as well as over extended periods. Track how effectively your visitors are transforming into customers as they navigate through your sales funnel. Additionally, you will be alerted to any increases in cart abandonment rates, which could indicate significant issues hindering potential customers from finalizing their purchases. Identify which marketing channels are generating the most revenue and discern the ones that are lagging behind. The visual representation of revenue trends from each channel over time allows you to detect any irregular fluctuations that may point to emerging opportunities or existing challenges. Keeping an eye on these metrics is crucial for making informed business decisions and optimizing your sales strategies effectively.
API Access
Has API
API Access
Has API
Integrations
Magento
Shopify
Aircall
Attentive
Blotout
Flip
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Meltano
Integrations
Magento
Shopify
Aircall
Attentive
Blotout
Flip
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Meltano
Pricing Details
$59/agent/month
Free Trial
Free Version
Pricing Details
$49 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Vendor Details
Company Name
SavvyCube
Founded
2013
Country
United States
Website
www.savvycube.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics