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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Review Expert is an innovative online platform designed for mobile app development teams to efficiently manage their reviews. This application seamlessly imports ratings, feedback, and prior developer responses from both the Apple App Store and Google Play, organizing them within a centralized inbox while ensuring that reviews remain up-to-date. Teams have the capability to filter these reviews based on store, rating, date, and keywords, and can respond directly from the workspace or utilize AI-generated response drafts and customizable auto-reply settings with a review process in place. The dashboards provided offer insights into review metrics such as total volume, average ratings, distribution of ratings, response rates, and time taken to reply. Additionally, teams can route reviews based on specific ratings or keywords to platforms like Slack, Linear, Microsoft Teams, and Zendesk, and can create Jira Cloud issues seamlessly, while GitHub Issues workflows are supported through Enterprise webhooks or MCP integration. The remote MCP server empowers AI assistants to efficiently search and summarize reviews, gather essential metrics, and prepare draft responses for team review. Various plans are available tailored to the app and team size, each accompanied by a 14-day free trial to explore the features. This ensures that teams can find the right fit for their review management needs while enhancing their overall response efficiency.

Description

Tia is a cloud-based platform designed for managing reviews and buyer communications specifically tailored for e-commerce brands, marketplace sellers, and agencies overseeing multiple stores. It consolidates reviews and customer chats from various platforms such as Shopee, Lazada, Tokopedia, and TikTok Shop into a unified workspace. With the aid of AI tools, it can automatically draft and send responses to customer inquiries and reviews, maintaining the brand's distinct voice and adapting to the buyer's language. Teams can implement reply templates and establish rules to ensure consistent handling of recurring customer interactions. Additionally, review analytics categorize customer feedback to highlight both compliments and issues, while comprehensive reports monitor response times and overall store ratings. By integrating marketplace communications, response management workflows, and feedback analysis, Tia equips teams with the tools necessary to oversee customer interactions across multiple stores effectively. Operating entirely in the cloud, Tia eliminates the need for any local software installation, making it accessible and user-friendly for all businesses. Overall, Tia not only streamlines customer communication but also enhances the overall customer experience by providing valuable insights into buyer sentiments.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

App Store Yes 
Google Play Yes 
Lazada No 
Linear Yes 
Microsoft Teams Yes 
Model Context Protocol (MCP) Yes 
Shopee No 
Slack Yes 
TikTok Shop No 
Zendesk Yes 

Integrations

App Store No 
Google Play No 
Lazada Yes 
Linear No 
Microsoft Teams No 
Model Context Protocol (MCP) No 
Shopee Yes 
Slack No 
TikTok Shop Yes 
Zendesk No 

Pricing Details

$49/month
Monthly billing: Starter is $49/month for up to 2 apps and 5 team members; Pro is $149/month for up to 4 apps and 15 members; Enterprise is $399/month for up to 10 apps and unlimited members. Annual billing: Starter is $39/month ($468/year), Pro is $119/month ($1,428/year), and Enterprise is $319/month ($3,828/year). Each plan includes a 14-day free trial; a card is required to start.
Free Trial Yes 
Free Version No 

Pricing Details

Monthly subscription plans are tailored to business needs. Enterprise pricing is customized based on business scale, data volume, and specific requirements.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Voltaire Innovations

Country

United States

Website

review.expert

Vendor Details

Company Name

TIA Reviews Pte. Ltd.

Founded

2026

Country

Singapore

Website

tia-reviews.com

Product Features

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

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