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Description
Align project requirements with the actual availability of teams within Jira using a Forge application tailored for Jira Cloud. This tool integrates organizational structure (including teams and RBS), calendar-driven capacity, a dynamic resource-request workflow that facilitates communication between Project Managers and Team Managers, as well as Jira worklogs and timesheets, comprehensive analytics, and the ability to generate invoice-ready CSV or XLSX exports. All data remains securely within Atlassian Forge, ensuring seamless access and management. This innovative solution enhances project planning and resource allocation, ultimately leading to more efficient team performance.
Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
API Access
Has API
API Access
Has API
Integrations
Jira
Active Directory
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
Microsoft Entra ID
Microsoft Graph
Microsoft Outlook
monday AI work platform
Integrations
Jira
Active Directory
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
Microsoft Entra ID
Microsoft Graph
Microsoft Outlook
monday AI work platform
Pricing Details
$2.50 USD/user/month
$2.50 USD per user per month. Free trial available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Be On Time
Website
be-on-ti.me/products/resource-management-for-jira
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Product Features
Resource Management
Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management