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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Align project requirements with the actual availability of teams within Jira using a Forge application tailored for Jira Cloud. This tool integrates organizational structure (including teams and RBS), calendar-driven capacity, a dynamic resource-request workflow that facilitates communication between Project Managers and Team Managers, as well as Jira worklogs and timesheets, comprehensive analytics, and the ability to generate invoice-ready CSV or XLSX exports. All data remains securely within Atlassian Forge, ensuring seamless access and management. This innovative solution enhances project planning and resource allocation, ultimately leading to more efficient team performance.

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Active Directory
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
Microsoft Entra ID
Microsoft Graph
Microsoft Outlook
monday AI work platform

Integrations

Jira
Active Directory
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
Microsoft Entra ID
Microsoft Graph
Microsoft Outlook
monday AI work platform

Pricing Details

$2.50 USD/user/month
$2.50 USD per user per month. Free trial available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Be On Time

Website

be-on-ti.me/products/resource-management-for-jira

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Product Features

Resource Management

Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management

Product Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

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