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Description
Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.
Description
Our dedicated team is accessible around the clock, every day of the year. We provide real-time responses to our hotline in English, French, and Spanish, and we also offer interpretation services in an additional 150 languages, ensuring that callers can express their concerns in their preferred language. By fostering better communication between employees and organizations, we aim to nurture a culture rooted in integrity. The case manager interface is crafted to be user-friendly and straightforward, allowing management to easily track complaints, the progress of each investigation (whether pending, active, or resolved), and the number of urgent issues. This system provides valuable insights into the organization’s cultural climate. The IntegrityCounts platform features a centralized, searchable database that houses all cases, enabling users to access both historical and current reports seamlessly. Instances of misconduct, unethical actions, and illegal activities can arise in any organization, and if they persist, they can significantly undermine workplace integrity and employee morale. Recognizing and addressing these issues promptly is essential for maintaining a healthy organizational environment.
API Access
Has API
API Access
Has API
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Integrations
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Integrations
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Pricing Details
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Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Resolve Software Group
Country
Australia
Website
www.resolvesoftware.com.au
Vendor Details
Company Name
WhistleBlower
Founded
2005
Country
Canada
Website
www.whistleblowersecurity.com
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Product Features
Whistleblowing
Access Controls / Permissions
Automated Routing
Compliance Management
Customizable Branding
Multi-Language Support
Real-Time Chat
Reporting / Analytics
Workflow / Process Automation
