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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

You can generate, monitor, respond, and analyze reviews from multiple channels in one place. You can respond to customers on any platform using one workspace. Responses are posted in near real time. Agents can create custom alerts to be notified when a review meets their filter criteria. You can customize your workspace to view aggregated reviews or Q&A in a manner that supports your workflow. To create urgency around top-of the-mind issues and prioritize responses, you can create categories of keywords or tags. Start with templates and customize them for each question or review to make responding quicker and more consistent. Set up an approval process for managers to ensure that responses are consistent and accurate. Assign roles to users and give them permissions, such as the ability to edit or block other users from working on the same data set.

Description

Take charge of your online reputation with gominga, the ultimate platform for managing ratings, reviews, and customer inquiries all in one place! With features like monitoring, alerts, analysis, and customer interaction, you can seamlessly conduct market research and enhance customer support in the digital landscape. Our Review Manager allows you to examine product feedback and questions from multiple eCommerce platforms, enabling you to engage with customer opinions directly through our user-friendly SaaS tool. Equipped with practical functionalities like email notifications and an issue management system, your workflow becomes significantly more efficient. We empower you to optimize your reviews on Google My Business, helping you to enhance revenue by valuing customer insights. By assessing your store's strengths and weaknesses, you can effectively respond to reviews and highlight your business's best attributes on Google. With gominga, you have the opportunity to cultivate your brand, strengthen customer loyalty, and gather valuable product insights—our expertise is at your service. Take proactive steps in your review management strategy to not only boost sales but also fortify your brand's identity! Embrace the potential for growth and transformation that comes with active engagement in managing your reviews.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk No 

Integrations

Salesforce No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

1440

Founded

2009

Country

United States

Website

www.1440.io/reputation-studio/

Vendor Details

Company Name

gominga eServices

Founded

2015

Country

Germany

Website

gominga.com

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring Yes 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management No 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request No 
Sentiment Analysis Yes 
Social Sharing No 
White Label No 

Product Features

Review Management

Campaign Management No 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request No 
Sentiment Analysis Yes 
Social Sharing No 
White Label No 

Alternatives

EmbedReviews Reviews

EmbedReviews

EmbedSocial

Alternatives

EmbedReviews Reviews

EmbedReviews

EmbedSocial
LocalReviews Reviews

LocalReviews

OneLocal