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Description
You can generate, monitor, respond, and analyze reviews from multiple channels in one place. You can respond to customers on any platform using one workspace. Responses are posted in near real time. Agents can create custom alerts to be notified when a review meets their filter criteria. You can customize your workspace to view aggregated reviews or Q&A in a manner that supports your workflow. To create urgency around top-of the-mind issues and prioritize responses, you can create categories of keywords or tags. Start with templates and customize them for each question or review to make responding quicker and more consistent. Set up an approval process for managers to ensure that responses are consistent and accurate. Assign roles to users and give them permissions, such as the ability to edit or block other users from working on the same data set.
Description
Shout About Us provides review management APIs and white-label infrastructure for SaaS platforms, marketplaces, digital agencies, and enterprise software providers. The platform aggregates customer reviews from more than 80 third-party websites, including Google, Facebook, Yelp, Trustpilot, and TripAdvisor. Its Review Data API delivers structured information such as reviewer details, ratings, review dates, comments, and business responses. The Review Insights API uses artificial intelligence to analyze customer sentiment, identify recurring topics, and generate competitive benchmarking reports. Organizations can integrate review response functionality into their applications, including AI-generated replies and direct publishing to supported review platforms. Automated review solicitation tools enable businesses to request customer feedback through SMS, email, QR codes, and event-triggered campaigns. The platform also provides review removal workflows for submitting and tracking requests involving inappropriate or policy-violating content. Its first-party review capabilities support collecting, verifying, moderating, and publishing customer reviews within a company's own marketplace or application. Shout About Us offers modular APIs and white-label tools that allow partners to build branded review management products without maintaining separate integrations with individual review websites.
API Access
Has API
No
API Access
Has API
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.50/location/month
$0.50 to $3.00 per location per month plus usage
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
1440
Founded
2009
Country
United States
Website
www.1440.io/reputation-studio/
Vendor Details
Company Name
Shout About Us
Founded
2012
Country
United States
Website
www.shoutaboutus.com
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
Yes
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
No
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
No
Sentiment Analysis
Yes
Social Sharing
No
White Label
No
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No