Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You can generate, monitor, respond, and analyze reviews from multiple channels in one place. You can respond to customers on any platform using one workspace. Responses are posted in near real time. Agents can create custom alerts to be notified when a review meets their filter criteria. You can customize your workspace to view aggregated reviews or Q&A in a manner that supports your workflow. To create urgency around top-of the-mind issues and prioritize responses, you can create categories of keywords or tags. Start with templates and customize them for each question or review to make responding quicker and more consistent. Set up an approval process for managers to ensure that responses are consistent and accurate. Assign roles to users and give them permissions, such as the ability to edit or block other users from working on the same data set.
Description
ReviewTrail was created to assist small and medium-sized enterprises, along with local businesses, in enhancing their online reputation effortlessly by effectively managing positive customer feedback. Initially, it was a supplementary service provided to our SEO agency clients, but we soon recognized its potential as an independent tool that could benefit a wide range of businesses. This realization led to the establishment of ReviewTrail. Given our background in digital marketing, we have a deep understanding of the obstacles that SMEs encounter, particularly regarding the significance of a strong reputation for their success and progress in the digital landscape. Welcome to ReviewTrail, your partner in improving your business's online presence. The platform is particularly suited for those businesses where the owner prioritizes operational tasks and wishes to avoid the tedious process of directly contacting and following up with each customer to request public online reviews. With ReviewTrail, your focus can remain on running your business while we handle your reputation management needs.
API Access
Has API
No
API Access
Has API
No
Integrations
Airbnb
No
Facebook
No
Google Maps
No
Healthgrades
No
Salesforce
Yes
Tripadvisor
No
Yelp
No
Zillow
No
realtor.com
No
Integrations
Airbnb
Yes
Facebook
Yes
Google Maps
Yes
Healthgrades
Yes
Salesforce
No
Tripadvisor
Yes
Yelp
Yes
Zillow
Yes
realtor.com
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$10 per location per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
1440
Founded
2009
Country
United States
Website
www.1440.io/reputation-studio/
Vendor Details
Company Name
ReviewTrail
Website
reviewtrail.com
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
Yes
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
No
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
No
Sentiment Analysis
Yes
Social Sharing
No
White Label
No
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No