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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Reponse is a comprehensive customer experience solution designed for Shopify stores, integrated within the Shopify admin. It comes as one plan at $0 a month with unlimited user access, featuring a shared inbox for live human chat, ticket management with assignments, service level agreements (SLAs), pre-written responses, and tools for collecting and moderating product reviews. It also displays contacts and segments directly on the Shopify customer page, runs loyalty points and referral programs, and provides insightful analytics. Its AI agents work from the first day, analyzing store information such as policies, shipping details and catalogs to assist shoppers, streamline ticket management, draft responses, moderate reviews and identify customers at risk of leaving. They are free during a 14-day trial covering up to 500 AI tasks; after that, each AI task costs $0.05 on the Shopify invoice, within a monthly budget the merchant sets, and the team's own work is never billed. Reponse is compatible with both English and French and available for installation through the Shopify App Store, so Shopify merchants can serve a wider audience.

Description

Challenge the norms of commerce. The top brands across the globe refuse to compromise with cumbersome software; instead, they opt for Shopify Plus. Join the ranks of the fastest expanding brands worldwide. So far, Shopify merchants have achieved over $155 billion in sales globally. Provide your customers with the exceptional experiences they demand, at every touchpoint. Embrace retail without limitations, recognizing that your customers do not distinguish between online and offline shopping. Your platform should reflect that seamless integration. Offer tailored customer experiences while managing global storefronts effortlessly. Benefit from endless extensibility, integrations, and personalization possibilities available through Shopify apps and partners. Experience a swift and customizable checkout process, alongside the ability to create custom automations using tools like Shopify Flow, Launchpad, and Scripts, ensuring every transaction is as efficient as possible. With Shopify Plus, you can redefine the way commerce is conducted.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Antavo No 
Bold Commerce No 
Bronto Marketing Platform No 
Campaigner No 
Drip No 
Facebook No 
Kentro No 
Klaviyo No 
Lootly No 
PartnerStack No 
Prive No 
QuickBooks Commerce No 
ReadyCloud No 
Recharge No 
Recomatic No 
Returnly No 
SEOWILL No 
Veeqo No 
WISMOlabs No 
cleanCART No 

Integrations

Antavo Yes 
Bold Commerce Yes 
Bronto Marketing Platform Yes 
Campaigner Yes 
Drip Yes 
Facebook Yes 
Kentro Yes 
Klaviyo Yes 
Lootly Yes 
PartnerStack Yes 
Prive Yes 
QuickBooks Commerce Yes 
ReadyCloud Yes 
Recharge Yes 
Recomatic Yes 
Returnly Yes 
SEOWILL Yes 
Veeqo Yes 
WISMOlabs Yes 
cleanCART Yes 

Pricing Details

$0/month
One plan at $0/month: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats, and every AI agent. The AI agents are free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, within the monthly budget you set. Your team's own work is never billed. Billed through Shopify.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Reponse

Country

France

Website

reponse.ai

Vendor Details

Company Name

Shopify

Founded

2004

Country

Canada

Website

www.shopify.com/plus

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

Product Features

eCommerce

CRM Yes 
Catalog Management No 
Channel Management Yes 
Customer Accounts No 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting Yes 
Loyalty Program No 
Mobile Access No 
Multi-Store Management Yes 
Order Management No 
Product Configurator No 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart No 
Templates Yes 

Headless eCommerce

API Yes 
Content Management Yes 
Conversion Tracking Yes 
Customer Touchpoints Yes 
Integrated Development Environment (IDE) Yes 
Inventory Optimization Yes 
Web/Mobile App Development Yes 

Multi-Channel eCommerce

Catalog Management No 
Channel Management Yes 
Data Synchronization Yes 
Email Marketing No 
Inventory Management Yes 
Marketplace Integration Yes 
Mobile Commerce Yes 
Order Management Yes 
Promotions Management Yes 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce Yes 

Alternatives

Alternatives