Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RemoteCall, a cloud-based remote support solution that connects agents and clients, is cloud-based. RemoteCall supports client PCs, mobile devices, and via camera using either the cloud-based service or an in-house server solution. The best solution for IT professionals. RSUPPORT's innovative remote service technology can help you improve your business from your mobile devices, desktops, websites, and apps. RemoteCall WebViewer, our flagship product, has been highly praised by all types companies, governments, public institution, manufacturers, and organizations in finance and education for its speed, reliability, security, and great customer service.

Description

RemoteSpark enables remote employees to initiate secure video and audio calls with experts when they encounter challenging issues, regardless of the expert's geographical location. This innovative platform allows the specialist to view the same content as the worker and utilize holographic tools to enhance the user's experience, ensuring that they remain engaged without needing to use their hands. Notably, RemoteSpark requires the least amount of internet bandwidth among all augmented reality communication solutions available today. It is particularly suitable for areas with limited connectivity, necessitating only a minimum of 256kbps for voice, video, and 3D holographic interactions, alongside IoT integration. Users can maintain reliable communication even when connected via mobile hotspots. Furthermore, RemoteSpark is designed to exceed stringent security protocols, guaranteeing that all communications and digital assets are completely encrypted both during transmission and when stored. To comply with various data governance regulations, it offers on-premise cloud computing solutions that can function in a fully air-gapped environment, ensuring maximum security and flexibility for organizations. This makes RemoteSpark an excellent choice for businesses looking to enhance their remote collaboration capabilities while maintaining high security and performance standards.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$59.90/month/user
PC : $59.90 / month / user
PC + Mobile : $79.90 / month / user
PC + Visual : $74.90 / month / user
PC + Mobile + Visual : $129.90 / month / user

* Bulk license discount available.
** Standalone/in-house deployment available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

RSUPPORT Co. Ltd.

Founded

2001

Country

South Korea

Website

www.remotecall.com

Vendor Details

Company Name

Kognitiv Spark

Founded

2016

Country

Canada

Website

www.kognitivspark.com/remotespark/

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat No 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation No 
Cross-Device Publishing No 
Drag & Drop No 
For Mapping No 
For Sales No 
For Training / Education No 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics No 
Virtual Reality No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Alternatives

Alternatives

Radmin Reviews

Radmin

Famatech