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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Connect with your stakeholders and share files seamlessly using Redtie, which allows for code-free automation through easy workflows and an API for development. At its core, Redtie operates on SMS protocol, enabling users to send and receive text messages along with attachments. You have the flexibility to schedule messages for future delivery or save them for later. For those who possess some technical expertise, webhooks can be utilized for more advanced integrations. Redtie also offers an automatic archiving feature to ensure that your messages remain compliant with business requirements—just activate it to start archiving. You can attach a variety of media, including documents, images, audio, video, meeting requests, and even NFTs, to your messages. Additionally, Redtie seamlessly integrates with platforms like Gmail, Slack, and Zapier, giving you access to hundreds of other applications. A workspace can be created using Redtie's provided number, or you can choose to connect with your existing provider credentials, fostering a customized messaging experience. This flexibility ensures that businesses of all sizes can leverage Redtie’s capabilities for effective communication.

Description

Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gmail
Slack
Google Calendar
Google Cloud Platform
Microsoft Outlook
Yahoo! Mail
Zapier

Integrations

Gmail
Slack
Google Calendar
Google Cloud Platform
Microsoft Outlook
Yahoo! Mail
Zapier

Pricing Details

$5 per month
Free Trial
Free Version

Pricing Details

$5 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Redtie

Country

United States

Website

getredtie.com

Vendor Details

Company Name

SharedInbox

Founded

2018

Country

India

Website

sharedinbox.co

Product Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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