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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Red Hat Satellite serves as a specialized infrastructure management tool aimed at ensuring the smooth operation of Red Hat Enterprise Linux environments and other associated Red Hat infrastructures, all while maintaining security and compliance with various standards. It enhances the reliability and availability of your systems, ensuring they are secure and compliant across a range of settings, including physical, virtual, multi-cloud, and even isolated environments. As a robust solution, Red Hat Satellite offers an automated and standardized approach to managing tasks such as provisioning and patching. When combined with Red Hat Insights, it creates a comprehensive management framework that streamlines common tasks associated with Red Hat Enterprise Linux. This integration allows for the execution of remediation plans informed by insights from Red Hat Insights, thereby minimizing the time and effort needed to keep your systems up to date. By utilizing Red Hat Satellite, organizations can maintain a security-focused, highly available, and compliant infrastructure, ultimately enhancing their operational efficiency and resilience. Additionally, adopting this solution can lead to significant improvements in system management workflows and overall organizational productivity.

Description

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ansible
Capsule
Desktop.com
Facebook
FastWebHost
Google Workspace
Insightly
Jira
Jira Work Management
LinkedIn
LiveChat
Mailchimp
Microsoft 365
PayPal
Red Hat Enterprise Linux
Red Hat Insights
Shopify
Slack
WordPress

Integrations

Ansible
Capsule
Desktop.com
Facebook
FastWebHost
Google Workspace
Insightly
Jira
Jira Work Management
LinkedIn
LiveChat
Mailchimp
Microsoft 365
PayPal
Red Hat Enterprise Linux
Red Hat Insights
Shopify
Slack
WordPress

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$8.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Red Hat

Founded

1993

Country

United States

Website

www.redhat.com/en/technologies/management/satellite

Vendor Details

Company Name

Vision Helpdesk

Founded

2007

Country

India

Website

www.visionhelpdesk.com

Product Features

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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Alternatives

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