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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Realm is an innovative, mobile-centric open-source object database specifically engineered to operate seamlessly on phones, tablets, and wearable devices. By offering a straightforward, object-oriented data model, it eliminates the necessity for an Object-Relational Mapping (ORM) layer, allowing developers to create models using standard classes in popular programming languages such as Swift, Java, Kotlin, C#, JavaScript, Dart, and C++. Its design prioritizes high efficiency and minimal memory footprint through techniques like zero-copy architecture, lazy loading, and multi-version concurrency control (MVCC), ensuring safe operations across multiple threads. Realm's live objects and collections synchronize automatically across threads, providing a foundation for reactive programming methodologies. Furthermore, it allows for the establishment of intricate data structures by enabling relationships between objects through links and backlinks. Developers can also take advantage of tools like Realm Studio to explore and modify local Realm databases, facilitating integration with a variety of platforms, including React Native, Flutter, Xamarin, and Node.js. This adaptability makes Realm a compelling choice for developers looking to manage data efficiently in their mobile applications.

Description

USAN Realm™ revolutionizes the way your contact center operates. More than just an addition to Amazon Connect, Realm represents a significant step forward in enhancing agent engagement, facilitating swift deployments, and fostering customer-focused innovation. By amplifying the capabilities of Amazon Connect, USAN Realm delivers a comprehensive platform designed for the quick establishment of contact centers and the pursuit of groundbreaking ideas. This enables businesses to achieve quicker returns on investment and leverage the latest AWS services while keeping pace with customer expectations. With USAN Realm, you can effortlessly establish a cohesive experience by integrating with top CRM systems, managing interactions across multiple channels, utilizing AI-driven insights through Amazon Q, and following detailed guidance throughout the process. Additionally, you can develop and utilize dashboards to oversee your team, extract meaningful insights from both speech and data for real-time coaching, and empower your frontline personnel to excel in their roles. Furthermore, this innovative approach ensures that your contact center is not only efficient but also adaptable to the ever-evolving landscape of customer service.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Q No 
Amazon Q Business No 
C# Yes 
C++ Yes 
Dart Yes 
Java Yes 
JavaScript Yes 
Kotlin Yes 
Node.js Yes 
Objective-C Yes 
React Native Yes 
Swift Yes 
Xamarin Yes 

Integrations

Amazon Connect Yes 
Amazon Q Yes 
Amazon Q Business Yes 
C# No 
C++ No 
Dart No 
Java No 
JavaScript No 
Kotlin No 
Node.js No 
Objective-C No 
React Native No 
Swift No 
Xamarin No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Realm DB

Founded

2011

Country

United States

Website

realm.github.io

Vendor Details

Company Name

USAN

Founded

1989

Country

United States

Website

www.usan.com/contact-center-solutions/realm/

Product Features

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance No 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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