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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Access comprehensive lead information, call recordings, and additional resources from a centralized platform, enabling you to manage leads with ease and follow up promptly. With our streamlined marketing automation and communication tools, maintaining visibility with potential customers and new business leads becomes effortless. Understand which marketing strategies yield the best results in attracting leads and converting them into customers, allowing you to make informed decisions and focus your investments on effective initiatives. The LOCALiQ Client Center, featuring lead engagement capabilities, is one of the most cost-effective methods to monitor your business leads and maximize the return on your marketing investments. Unlike more complicated solutions, the Client Center is simple to set up and integrates seamlessly with your existing business systems, making it user-friendly. Plus, we provide comprehensive guidance throughout the setup process to ensure your success. Enhance your lead response times and keep prospects engaged through built-in automation designed to help you close deals efficiently, all within a single solution. Additionally, the ability to replay calls allows you to address new business leads promptly, ensuring you never miss an opportunity to connect. This centralized approach not only boosts your productivity but also strengthens your overall marketing strategy.

Description

Whelp is an AI-based cloud service that provides faster and more personalized customer support. BPOs, call centers, outbound and inbound sales teams for airlines, healthcare, education and banking. All channels can be reached from one screen. Provide personalized support. Establish lasting customer relationships. Our chatbot can automate the capture of customer information when you aren't online. Use live chat to connect with valuable leads via your website. Engage in meaningful conversations in real-time with customers to increase loyalty. You can pick up where the customer left off, no need to repeat or recap. Your customers can access outstanding service wherever they are: voice, chat, SMS, email, and WhatsApp all from one screen. No plug-ins or add-ons are required. Your customers will be helped quickly by personalized and prompt support

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Bitly No 
Blotout Yes 
Dropbox No 
Facebook No 
Facebook Messenger No 
FullContact No 
Google Drive No 
Instagram No 
Kik No 
Razorpay No 
ReachEdge Yes 
Salesforce No 
Skype No 
Stripe No 
Telegram No 
Twilio No 
Twilio Voice No 
Viber No 
WhatsApp No 

Integrations

Amazon Connect Yes 
Bitly Yes 
Blotout No 
Dropbox Yes 
Facebook Yes 
Facebook Messenger Yes 
FullContact Yes 
Google Drive Yes 
Instagram Yes 
Kik Yes 
Razorpay Yes 
ReachEdge No 
Salesforce Yes 
Skype Yes 
Stripe Yes 
Telegram Yes 
Twilio Yes 
Twilio Voice Yes 
Viber Yes 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
We have 3 packages:
1) Freemium - 3 agents - Free
2) Medium - 10 agents - 500 USD/month
3) Premium - Unlimited agents - 990 USD/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ReachLocal

Founded

2004

Country

United States

Website

www.reachlocal.com/us/en/product/client-center-lead-engagement

Vendor Details

Company Name

Whelp

Founded

2019

Country

United States

Website

whelp.co

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking No 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs No 
Drip Campaigns No 
Dynamic Content No 
Landing Pages / Web Forms No 
Lead Scoring No 
Sales Intelligence No 
Search Marketing No 
Segmentation No 
Social Marketing No 
Website Visitor Tracking No 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution Yes 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Unified Communications

Audio / Video Conferencing No 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

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