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Description
Raven serves as a centralized hub that simplifies the management and tracking of transactional messages across various mediums such as email, SMS, push notifications, and WhatsApp. With integration capabilities for over 40 leading providers spanning 10 different channels, users can oversee all forms of communication through one cohesive API. The platform includes a user-friendly no-code template editor, which facilitates the creation and modification of notification templates without the need for deployment, allowing for uniform content across different channels. Its advanced orchestration features enable users to configure fallback options, retries, and routing based on individual user preferences, ensuring that important notifications are delivered on time. Additionally, detailed logs and analytics offer valuable insights into performance across all channels, providers, and notifications, aggregating information from various vendors into a unified dashboard. To begin utilizing Raven, users need to connect their service provider, set up notification workflows, and activate communications through the Raven API, making the process both efficient and straightforward. In this way, Raven not only enhances communication efficiency but also empowers users with the tools needed for effective engagement with their audiences.
Description
Meet Your New Customer Communications Platform
A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers.
A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat.
Platform
Multichannel Inbox
Analytics & Insights
Channels & Features:
WhatsApp Business API
Social Messaging
Outbound Messaging
Livechat
Chat widget
Teams module
Smart routing
Call deflection
Tag & label management
User management
Contact management
API Access
Has API
API Access
Has API
Integrations
Telegram
Twilio
WhatsApp
Amazon SES
Apple Business Chat
Bird
CDK Global
ClickSend
Facebook Messenger
Gmail
Integrations
Telegram
Twilio
WhatsApp
Amazon SES
Apple Business Chat
Bird
CDK Global
ClickSend
Facebook Messenger
Gmail
Pricing Details
$90 per month
Free Trial
Free Version
Pricing Details
€15 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Raven
Founded
2021
Country
United States
Website
www.raven.dev/
Vendor Details
Company Name
Saysimple
Founded
2014
Country
Netherlands
Website
saysimple.com
Product Features
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Messaging
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling
Team Chat
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling