Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Raaft assists SaaS companies to reduce churn, and get better feedback from customers.
Raaft provides a no-code retention flow to your subscribers when your subscribers hit 'Cancel. To get subscribers to stay longer, you can ask them why they are leaving and provide custom responses. To build a better product, you can collect better feedback and obtain higher-quality analysis.
Description
Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails.
Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services.
Topbox will help you unlock the insights in your customer interactions with Topbox.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Apptentive
No
Bazaarvoice
No
Chargebee
Yes
Facebook
No
Five9
No
Heymarket
No
Instagram
No
LivePerson
No
Medallia
No
NiCE CXone Mpower
No
Integrations
Apptentive
Yes
Bazaarvoice
Yes
Chargebee
No
Facebook
Yes
Five9
Yes
Heymarket
Yes
Instagram
Yes
LivePerson
Yes
Medallia
Yes
NiCE CXone Mpower
Yes
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Pricing Details
Consumption-based model, based on the number of customer interactions that are processed annually
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Raaft
Founded
2018
Country
United States
Website
www.raaft.io
Vendor Details
Company Name
Topbox, Inc.
Country
United States
Website
topbox.io
Product Features
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
Yes
Onboarding
No
Revenue Management
Yes
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes