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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Quick AMC is a comprehensive software solution designed to enhance intelligent and efficient field service operations for businesses of all sizes across various sectors. This innovative software assists organizations in refining critical processes such as scheduling, dispatching, routing, and work order management. By streamlining and automating these operations, Quick AMC significantly boosts both efficiency and effectiveness within the field service landscape. With the capabilities of Quick AMC, companies can confidently ensure that the most suitable technician is assigned to each task, promoting swift and effective job completion. Key features of the software include field service management, automation of work orders, seamless management processes, performance tracking, an intuitive scheduling dashboard, omnichannel ticketing, straightforward reporting and analytics, robust security measures, reduction of manual errors, selection of the ideal outsourcer, job tracking and visibility, as well as shorter resolution times. Additionally, Quick AMC empowers businesses to respond promptly to customer needs, ultimately driving satisfaction and loyalty in the competitive market.

Description

Always deliver an extraordinary customer experience Zence Ticket Management allows you to manage, categorize & prioritise customer communication across multiple channels. Provide multi-channel support Streamline all customer conversations in one place. Tickets can be accessed through the brand's social media, email and call communications. Access 360deg customer view Before you begin a conversation, know your customer. Consider their previous interactions with your brand. View their information and preferences in order to offer tailored solutions Prioritise tickets and escalate them Ensure your customers receive the right support at the correct time. Automatically escalate tickets based on urgency and category to provide timely support Save time by using canned responses Pre-drafted response templates will ensure consistency in tone. Add a personal touch to templates as needed

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Quick AMC

Founded

2023

Country

United Arab Emirates

Website

www.quickamc.com

Vendor Details

Company Name

Easyrewardz

Founded

2002

Country

India

Website

zencecrm.com/products/zence-service/ticket-management/

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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