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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Customers can easily join the queue by scanning a QR Code available at your storefront or visiting a designated web URL on their mobile devices, eliminating the need for any app downloads. They can simply utilize the built-in web browser on their phones to access the queue status page, which provides real-time updates about their position in line. Our QueuePad mobile application prioritizes social distancing, ensuring a safer environment for both customers and staff. The interface displays a list of customers currently waiting, along with their arrival times, estimated wait durations, and any pertinent notes about their requests. Additionally, by clicking on a phone icon, you can initiate a call or send an SMS to any customer in the queue. Customers can select from a range of services, each representing a separate queue, with a maximum of three services enabled at one time. The system is capable of sending automated SMS notifications to customers as they approach the Nth position in line, provided that you have a valid SMS Gateway API account and an active Wi-Fi connection. This feature helps keep customers informed without requiring them to physically wait on-site, enhancing their overall experience.

Description

We serve as a vital link to enhance customer service experiences. Virtual Q reduces customer interactions with crowded areas in stores, supermarkets, and offices by offering a contact-free method to regulate customer movement. This innovative digital platform is tailored for retailers aiming to operate safely during the COVID-19 pandemic, featuring advantages for both customers and staff alike. VirtualQ ensures a heightened sense of security for customers by facilitating social distancing and reducing exposure to large crowds. Additionally, it aids in regulating customer flow within stores while adhering to local and federal capacity guidelines. Store owners can also take advantage of this platform to create a service model centered around customers reserving specific time slots for their visits. Moreover, it provides the functionality to establish dedicated lines for particular demographics, such as elderly individuals and expecting mothers, ensuring they receive the attention and care they need. This system not only enhances safety but also improves customer satisfaction and operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$19.99 per month
Free Trial No 
Free Version Yes 

Pricing Details

$15.99 per month
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

QueuePad

Country

Philippines

Website

www.queuepad.com

Vendor Details

Company Name

Akcelita

Founded

2014

Country

United States

Website

www.akcelita.com

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Waitlist

Alerts/Notifications Yes 
Customer Database Yes 
For Restaurants No 
Prioritization No 
Public Waitlist Yes 
Reporting & Statistics Yes 
Self Check-in No 
Waiting Time Tracking Yes 
Waitlist Status Tracking Yes 

Product Features

Waitlist

Alerts/Notifications Yes 
Customer Database No 
For Restaurants Yes 
Prioritization Yes 
Public Waitlist No 
Reporting & Statistics Yes 
Self Check-in Yes 
Waiting Time Tracking Yes 
Waitlist Status Tracking Yes 

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