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features
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support

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Description

Integrate tailored insights into your applications, including recommendation systems, sentiment analysis, anomaly detection, and fraud prevention, while also gathering user engagement metrics that enhance value for your customers and provide your teams with product analytics. The advanced analytics offered through Qualetics’ secure, multi-tenant platform fosters a new level of collaboration, enabling both your team and customers to view, analyze, share, export, and subscribe to essential insights in real-time. Qualetics’ AIMS effectively captures multi-dimensional data points from your applications instantaneously, fueling advanced analytics and AI-driven results. Utilizing our unique page rank and error ranking algorithm, we deliver a quality index of your product, highlighting the severity of errors, their frequency, and the number of users affected. Furthermore, with Qualetics, you can assess your product’s Performance Index score, which reveals how well your application is functioning. This comprehensive approach not only enhances your application's effectiveness but also drives continuous improvement based on actionable insights.

Description

Customer session replays capture vital interaction data, including mouse movements, touch gestures, clicks, and form submissions. By focusing on these actions, businesses can enhance their customer experience (CX) based on authentic behaviors observed in digital spaces. In many cases, feedback from customers alone may not suffice. Extracting useful insights from vague comments can be challenging, and implementing effective changes can prove even more difficult. With Verint Digital Behavior Analytics, the adage "seeing is believing" comes to life. This platform seamlessly combines customer feedback with session replays, providing immediate clarity and a comprehensive view of the customer journey. By linking these replays to key performance indicators (KPIs), organizations can scrutinize real customer interactions, swiftly identify pain points, and address issues that detrimentally affect digital experiences and conversion rates. This combination of qualitative and quantitative data empowers businesses to make informed decisions and improve overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Axis LMS

Integrations

Axis LMS

Pricing Details

$99 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Qualetics

Country

United States

Website

qualetics.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Product Features

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

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