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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transforming data into a functional bot takes just minutes. You can effortlessly create, train, and launch an advanced bot by utilizing resources such as FAQ pages, support sites, product manuals, SharePoint documents, or editorial content, all through a user-friendly interface or REST APIs, and there's no need for any coding skills. Whether you want to deploy your bot within teams or on different platforms, you can do so without writing a single line of code. Moreover, you can infuse your bot with personality by incorporating pre-existing chit-chat datasets. The system allows for the extraction of question-answer pairs from various semi-structured content like FAQ pages, support websites, Excel files, SharePoint documents, product manuals, and policies. It's also straightforward to design intricate multi-turn conversations using the QnA Maker portal or REST APIs. You can enhance your ranking model based on insights drawn from your bot's usage and user feedback, ensuring continual improvement. With the QnA Maker service being a hosted model, you have the flexibility to select product tiers that align with your organization’s size and throughput requirements, all while maintaining security within your Azure compliance framework. This comprehensive approach ensures that anyone, regardless of technical background, can harness the power of automated conversational agents.

Description

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft SharePoint
Azure AI Content Safety
Azure AI Services
Azure Marketplace
LUIS
Microsoft 365
Microsoft Azure
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
maaiiconnect

Integrations

Microsoft SharePoint
Azure AI Content Safety
Azure AI Services
Azure Marketplace
LUIS
Microsoft 365
Microsoft Azure
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
maaiiconnect

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$15 per user per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

www.qnamaker.ai/

Vendor Details

Company Name

SP Marketplace

Founded

2012

Country

United States

Website

www.spmarketplace.com/sharepoint-helpdesk.html

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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