Average Ratings 29 Ratings
Average Ratings 0 Ratings
Description
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
Description
Automatically gather detailed contextual information from sales activities, allowing your teams to dedicate their efforts to engaging with customers. Gain insights from the top performers within your organization to identify successful behaviors and mentor others accordingly. Anticipate the most effective next steps in real-time, enabling your sales personnel to receive managerial guidance for sealing more deals. Vymo is fueled by a group of individuals committed to revolutionizing the global sales engagement industry. What our founders envisioned in 2013 has blossomed into the world's fastest-growing sales engagement platform! Our enthusiasm has multiplied significantly, as we now boast a team of over 400 diverse members, including strategists, innovators, facilitators, and go-getters, all united in our mission to succeed together. Vymo serves as a comprehensive sales engagement solution tailored for global enterprises, driving revenue growth by capturing essential contextual data and delivering smart, actionable insights that empower sales teams to optimize opportunities and support their managers effectively. This commitment to excellence in sales engagement is what sets us apart in a competitive landscape.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Adobe Customer Journey Analytics
Amazon S3
Avaya Experience Platform
Axonify
Calabrio Call Recording
CallMiner Eureka
Dialpad Ai Contact Center
Freshsales
Genesys Cloud CX
Integrations
Salesforce
Adobe Customer Journey Analytics
Amazon S3
Avaya Experience Platform
Axonify
Calabrio Call Recording
CallMiner Eureka
Dialpad Ai Contact Center
Freshsales
Genesys Cloud CX
Pricing Details
$40/month/license
Free Trial
Free Version
Pricing Details
$10 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Etech Global Services
Founded
2003
Country
United States
Website
www.qevalpro.com
Vendor Details
Company Name
Vymo
Founded
2013
Country
India
Website
www.getvymo.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Insurance Agency
Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management
Onboarding
Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management