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ease
features
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support

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Description

Instilling Quality is a distinctive quality assurance tool designed to objectively evaluate and score the accuracy and comprehensiveness of follow-up actions on accounts, tailored by user. This tool is part of the Resolution Queue™, a proprietary and customizable workflow software from PwC for managing healthcare accounts receivable (A/R), but it is also available for separate licensing and can function independently based on user requirements. The Instilling Quality software randomly assesses the work done by collection specialists and assigns a numerical score reflecting the thoroughness and completeness of each account. Users can specify the exact criteria necessary for scoring accounts accurately. The quality review process is informed by a user score's rolling average over 90 days. As a result, team members with higher scores face a reduced number of accounts for review, whereas those with lower scores will have more accounts queued to ensure continuous improvement in the review process. This approach not only incentivizes quality work but also systematically enhances the overall efficacy of account management.

Description

Resolution Queue is a specialized and adaptable software solution designed to enhance workflow for managing healthcare accounts receivable (A/R) remediation. Included within Resolution Queue is a quality assurance feature known as Instilling Quality, which provides an objective assessment of user activities related to follow-ups, ensuring that accounts are addressed effectively. These features can function together or be obtained individually, depending on your specific requirements. Our partnership with healthcare providers over the years has provided invaluable insights that shaped the development of Resolution Queue, enabling the automation of distributing and tracking A/R assignments to staff members, ultimately improving cash collections and resolving accounts more efficiently. With Resolution Queue, you hold the power to prioritize accounts according to your strategy. The work queues can be established in advance or generated on-the-fly, utilizing various data points such as payer information, groups, outstanding balances, and account age among others. By leveraging these customizable options, users can better manage their A/R processes and optimize their financial outcomes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PwC

Founded

1998

Country

United Kingdom

Website

www.pwc.com/us/en/products/instilling-quality.html

Vendor Details

Company Name

PwC

Founded

1998

Country

United Kingdom

Website

www.pwc.com/us/en/products/resolution-queue.html

Product Features

Product Features

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