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features
design
support

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Description

Increase your sales, elevate your marketing strategies, and enhance your customer service capabilities through a unified cloud-based platform. With Prosoftly, you can efficiently oversee your sales operations, securely store customer information, foster strong business relationships, leverage the benefits of marketing automation, and assess your sales effectiveness all in one place. Prosoftly CRM operates on a subscription model that persists until you decide to cancel, with automatic renewals occurring at the end of each billing cycle, ensuring you're always covered for the next term. All activities related to tickets are meticulously recorded, allowing others to access and review the corporate memory without needing to inquire about the status of any specific ticket. You can effortlessly track the status of all tickets using the intuitive drag-and-drop progress board, making it simple to manage tasks and workflows efficiently. This streamlined approach not only saves time but also enhances collaboration across your team.

Description

Your clients deserve an enhanced interaction. Zoho CRM Plus serves as a comprehensive customer experience platform that enables you to provide outstanding service to every client throughout their journey, turning them into loyal advocates for your brand. Connect with customers through various channels at every phase of their lifecycle. Achieve the right context across different platforms and receive real-time updates. Streamline discussions among multiple teams within a single conversation thread. A superior customer experience starts with aligning all teams and ensuring that customers remain the focal point of all activities. Zoho CRM Plus integrates your marketing, sales, and support teams, equipping them with essential tools to achieve this goal. Collaborate effectively across all teams by utilizing Zia, Zoho's AI-driven voice assistant, which aids in forecasting business trends, recommending optimal times to reach out to customers, analyzing email and ticket sentiments, and offering insightful business dashboards. With these capabilities, you can not only enhance customer satisfaction but also foster long-lasting relationships that benefit your organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Mailchimp
Accops Digital Workspace
Adobe Acrobat Sign
BOSCO
ConneXio
Docusign
Dropbox
Everstage
Facebook
GetResponse
Gmail
Microsoft 365
MyRepChat
Oki-Toki
QuickBooks Online
Rayven
Slack
Total Lean Management (TLM) Software
Zoho SalesIQ

Integrations

Mailchimp
Accops Digital Workspace
Adobe Acrobat Sign
BOSCO
ConneXio
Docusign
Dropbox
Everstage
Facebook
GetResponse
Gmail
Microsoft 365
MyRepChat
Oki-Toki
QuickBooks Online
Rayven
Slack
Total Lean Management (TLM) Software
Zoho SalesIQ

Pricing Details

$7 per user per month
Free Trial
Free Version

Pricing Details

$60.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Prosoftly

Country

United States

Website

www.prosoftly.com

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/crm/crmplus

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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Alternatives

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