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Average Ratings 5 Ratings

Total
ease
features
design
support
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API Access

Has API

API Access

Has API

Integrations

Slack
Stackreaction
Zapier
Azure DevOps Projects
Flowlu
Google Play
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Marketing Hub
Instagram
Intercom
Jira Software
LINE
Salesforce
Skype
WeChat
WhatsApp
WordPress
X (Twitter)

Integrations

Slack
Stackreaction
Zapier
Azure DevOps Projects
Flowlu
Google Play
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Marketing Hub
Instagram
Intercom
Jira Software
LINE
Salesforce
Skype
WeChat
WhatsApp
WordPress
X (Twitter)

Pricing Details

$9 per month
Free Trial
Free Version

Pricing Details

$149.00/month/ 2 Agents
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Productroad

Founded

2020

Country

United States

Website

productroad.com

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

LiveAgent Reviews

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