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Description
In response to the constantly evolving demands of consumers, telecommunications companies must embark on a strategic transformation to thrive in the digital economy. To achieve this, they must quickly innovate, introduce new services, and facilitate seamless integrations to enhance customer satisfaction. Prodapt is dedicated to assisting telcos in revamping their IT operations through cutting-edge technologies, paving the way for them to evolve into Digital Service Providers (DSPs). Our OSS/BSS transformation solutions empower Communication Service Providers (CSPs) to adopt agility and prioritize customer needs, significantly enhancing their capability to launch new products and services swiftly. The challenges brought about by the global pandemic have hastened the necessity for digital transformation within the CSP landscape. In light of this situation, CIOs are leveraging the growing potential of advanced technologies to tackle the unique challenges that have emerged due to the pandemic, ensuring their organizations remain competitive and resilient. The ongoing digital evolution reflects a broader trend in which companies must continuously adapt to new realities and expectations.
Description
ServitiumCRM is a Modern Customer Service Platform that enables the Journey from Reactive to Proactive to Predictive Customer Service and Support, digitalizing end-to-end after-sales processes of organizations across industries and geographies.
API Access
Has API
API Access
Has API
Integrations
Alexa
Oracle E-Business Suite
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Prodapt
Founded
1999
Country
United States
Website
www.prodapt.com
Vendor Details
Company Name
Path Infotech
Country
India
Website
www.servitiumcrm.com
Product Features
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management