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Description
ProcessMate is a cloud-based solution designed to monitor quotations and ordering processes. It features a sales desktop for employees and a Customer Portal that allows clients to request quotes, place orders, and submit service requests. The portal is customizable, enabling easy branding to align with your organization’s identity. With ProcessMate, you can efficiently oversee processes and tasks, manage related documents, and facilitate team communication. This software is capable of handling both spontaneous and scheduled tasks effectively. The platform not only tracks activities but also sends notifications to users, generates reports for management, and assists in optimizing business operations. Additionally, it enhances communication with customers by allowing them to submit purchase and service requests, check the status of their ongoing requests, and automatically initiate internal processes upon submission of their requests. Consequently, this fosters a more interactive relationship between businesses and their clients.
Description
Utilize standard built-in workflows for Retailer Order and Maintenance Work Order Management, while also having the ability to create custom workflows tailored to your specific business processes. Personalize your experience by adding your logo and branding elements. All reports generated by agents are instantly accessible in real-time, allowing you to view and analyze performance data, identify trends, and manage your operations effectively. You can schedule meetings and access a calendar view that highlights upcoming meetings and tasks. Additionally, receive adjustable task completion reports and meeting summaries. Review past reports, monitor inventory levels, issue quotations, and provide a client portal for tracking the status of service requests. Furthermore, view route details, report locations, and distances traveled, while having access to both historical and real-time location status. Track locations even when offline and receive alerts for geo-fencing breaches. Capture field force attendance with options for Punch IN and Punch OUT, including the ability to take a selfie and log location data. Manage attendance corrections, leave requests, and approval statuses, along with tracking leave balances. Generate detailed attendance reports for employee evaluations, appraisals, and payslip processing, ensuring a comprehensive approach to workforce management. This robust system not only streamlines operations but also enhances overall productivity and accountability within your team.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$25 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$4.99 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ProcessMate
Founded
2013
Country
United Kingdom
Website
processmate.net
Vendor Details
Company Name
Girnar NewTel Solutions
Founded
2011
Country
India
Website
trackerpal.io
Product Features
Quoting
Automated Quoting
No
Catalog Management
No
Client Portal
No
Contact Management
No
Customer Accounts
No
Customizable Branding
No
Discount Management
No
Forms Creation
No
Pricing Management
No
Product Configurator
No
Proposal Management
No
Workflow Management
Access Controls/Permissions
No
Approval Process Control
No
Business Process Automation
No
Calendar Management
No
Compliance Tracking
No
Configurable Workflow
No
Customizable Dashboard
No
Document Management
No
Forms Management
No
Graphical Workflow Editor
No
Mobile Access
No
No-Code
No
Task Management
No
Third Party Integrations
No
Workflow Configuration
No
Product Features
Attendance Tracking
Absence Management
No
Calendar Management
No
Employee Scheduling
No
Employee Time Clock
No
FMLA Tracking
No
Overtime Tracking
No
Reporting/Analytics
Yes
Self Service Portal
Yes
Time Tracking
No
Timesheets
No
Vacation / Leave Tracking
No
Expense Report
Approval Process Control
Yes
Invoice Management
No
Multi-Currency
No
Receipt Management
Yes
Reimbursement Management
No
Spend Control
Yes
Time Tracking
No
Workflow Management
Yes
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
