Average Ratings 0 Ratings
Average Ratings 3 Ratings
Description
Our cloud-based solution offers limitless scalability, allowing you to concentrate on expanding your business without constraints on data storage, large lead files, or recordings. We also cater to smaller enterprises, equipping them with the tools they need to effectively compete against larger industry leaders. Built on the robust Amazon EC2 infrastructure, our service guarantees high availability and reliability. The distributed architecture ensures redundancy and load balancing across all components, enhancing overall performance. Additionally, we adhere to secure protocols (HTTPS) and industry standards for technology compliance. With our 100% browser-based Admin and Agent interfaces, no installation is necessary, enabling you to manage and communicate with your agents remotely without any associated costs. Users benefit from instant support through a ticketing system at no charge. Our platform features customizable dashboards for real-time monitoring, along with a highly efficient Predictive Dialer that includes precise AMD analysis. Furthermore, it supports various outbound strategies, including Broadcasting, Preview, and Progressive modes, while also integrating National DNC validation, ensuring compliance and effectiveness in your outreach efforts. This comprehensive suite of features empowers businesses of all sizes to optimize their operations and enhance customer engagement.
Description
XCALLY is an easy-to-use, scalable, and fast-to-implement Omnichannel Contact Center software.
It provides many tools essential for your call center activities, in addition to Omnichannel modules.
- IVR designer and Predictive Dialer. Scripting tool. Dashboards, Realtime panels, Analytics for administrators and supervisors.
- WebRTC, Windows Softphone and Omnichannel unified Web GUI for agents.
XCALLY can be integrated via API with many external products, providers, and technologies like ticketing systems, CRM, ticketing system, AI tools, bots and TTS.
API Access
Has API
API Access
Has API
Integrations
Amazon Lex
Chatdesk
Dialogflow
Facebook
Freshdesk
Freshsales
Microsoft Dynamics 365
Microsoft Teams
Plivo
Salesforce
Integrations
Amazon Lex
Chatdesk
Dialogflow
Facebook
Freshdesk
Freshsales
Microsoft Dynamics 365
Microsoft Teams
Plivo
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
PrimeVoiX
Country
United States
Website
www.primevoix.com
Vendor Details
Company Name
Xenialab
Founded
2007
Country
Italy
Website
www.xcally.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management