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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The TalkHelper Call Recorder for Skype is a robust and user-friendly tool designed for capturing high-quality Skype calls on Windows. In addition to call recording, it facilitates the effortless saving and management of Skype voicemails and video messages, making it an essential add-on for both personal and business purposes. Users can enjoy a 7-day trial period at no cost, offering full functionality without restrictions. With TalkHelper’s recorder, you can smoothly and professionally record both video calls and screen sharing, with files saved in the AVI format using the XVID codec. Unlike many other recording tools that merely capture the screen, TalkHelper integrates directly with Skype, ensuring that every video frame is accurately recorded, regardless of whether the video is displayed in a regular window, full screen, or as a floating window. Additionally, the simplicity of saving Skype video messages and voicemails is enhanced, allowing users to save these media files with just a single click. This makes it a preferred choice for anyone needing reliable and efficient recording capabilities for their Skype communications.

Description

A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$350.00/one-time
Free Trial No 
Free Version No 

Pricing Details

$4000.00/one-time/user
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

PrettyMay

Website

www.prettymay.net

Vendor Details

Company Name

Provana

Founded

2011

Country

United States

Website

www.provana.com/sonicview-call-recording

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording No 
File Transfer Yes 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Alternatives

Alternatives

Voxida Reviews

Voxida

Accurate Always Inc.