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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Porchlight serves as a cloud-based platform tailored for the booking and management needs of independent pubs, restaurants, and cafés. Featuring an AI phone assistant named Thomas, it efficiently manages incoming calls and schedules reservations based on real-time availability, forwarding any unmanageable requests to staff for follow-up. All booking channels, including phone, website, and Google, are consolidated into a single venue diary equipped with a comprehensive floor plan. Additionally, the staff app integrates various functionalities such as rota management, clock-in systems, payroll tracking, tips management, and food safety inspections, providing a centralized tool for venues to oversee bookings and daily staff operations. This service is specifically designed to assist independent hospitality establishments in the UK, ensuring they can effectively manage reservations during peak service hours as well as outside of operating hours. With Porchlight, venues can optimize their operations and enhance customer service.

Description

Yelp Host is an innovative AI-driven phone assistant designed specifically for restaurants, ensuring that every customer call is addressed efficiently by managing incoming inquiries 24/7. This platform is capable of responding to guest questions, scheduling and altering reservations, providing real-time updates on wait times, blocking unwanted spam calls, collecting special requests, and sending follow-up messages with menus or relevant links, all autonomously without the need for human intervention. Equipped with a robust foundation of restaurant-specific knowledge, the system seamlessly integrates with the establishment's operational processes, offering continuous support even when staff members are busy, unavailable, or off-site. By utilizing Yelp Host, restaurants can significantly enhance the customer experience through quick and precise phone responses, minimize missed opportunities, optimize reservation processes, and allow team members to concentrate more on providing excellent service rather than managing phone inquiries. Ultimately, this technology not only improves operational efficiency but also fosters greater customer satisfaction and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Apple Maps No 
Google Business Profile Yes 
Google Cloud Search No 
Yelp No 
Yelp Guest Manager No 

Integrations

Apple Maps Yes 
Google Business Profile No 
Google Cloud Search Yes 
Yelp Yes 
Yelp Guest Manager Yes 

Pricing Details

£249/venue/month
£249 per venue per month, VAT included. A 14-day free trial is available.
Free Trial Yes 
Free Version No 

Pricing Details

$129 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Porchlight Hospitality

Founded

2026

Country

United Kingdom

Website

porchlightpro.com

Vendor Details

Company Name

Yelp

Founded

2004

Country

United States

Website

business.yelp.com/restaurants/products/yelp-host/

Product Features

Restaurant Reservations

Capacity Monitoring No 
Custom Reservation Inventory No 
Deposits / Prepayment Processing No 
Email Marketing No 
Facebook Reservations No 
Feedback Management No 
Guest Data No 
Guest Notifications No 
Mobile App Booking No 
Online / Website Reservations No 
Reminders No 
Reporting / Analytics No 
Seat / Table Optimization No 
Text/SMS Communications No 
Waitlist Management No 

Alternatives

No Alternatives

Alternatives