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Description
Poli Digital is an innovative cloud-based platform that facilitates customer communication and sales for small to medium enterprises. By consolidating channels such as WhatsApp, Instagram, Facebook Messenger, and website chat into a unified interface, it enables teams to handle customer interactions, sales activities, and support tasks with enhanced effectiveness.
Among its numerous features are multi-agent support, shared inboxes, a built-in CRM with sales pipelines, lead management capabilities, workflow automation, bulk messaging options, comprehensive reporting, analytics, and AI-driven agents designed for customer support and lead qualification.
Furthermore, Poli Digital offers seamless integration with the official WhatsApp Business Platform, provides APIs for smooth system integrations, maintains conversation histories, supports customer segmentation, includes audio transcription capabilities, and enhances conversation management through AI.
This platform not only aims to elevate the customer experience but also focuses on boosting productivity, streamlining sales operations, and enabling businesses to scale their communication across various digital channels effectively. Ultimately, Poli Digital empowers organizations to harness the power of digital communication, making them more competitive in the marketplace.
Description
Enhance your Genesys Contact Center by incorporating social media and digital messaging with PureSocial, a cloud solution designed to provide a fully omnichannel experience. This integration allows you to broaden the functionality of your existing Contact Center significantly. By leveraging advanced features, you can elevate customer satisfaction and boost agent efficiency. With PureSocial, you can seamlessly add platforms like Twitter, Facebook, Instagram, YouTube, LinkedIn, Messenger, SMS, and WhatsApp in under a day, all with just a few simple clicks within your Genesys Cloud environment. This swift integration empowers your organization to stay connected with customers across various channels, ensuring a modern and responsive communication strategy.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
WhatsApp
Facebook
Facebook Messenger
Genesys Cloud CX
Instagram
LinkedIn
X (Twitter)
Integrations
WhatsApp
Facebook
Facebook Messenger
Genesys Cloud CX
Instagram
LinkedIn
X (Twitter)
Pricing Details
$150/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Poli Digital
Founded
2018
Country
Brazil
Website
poli.digital
Vendor Details
Company Name
Sixbell
Founded
1989
Country
Chile
Website
www.puresocial.cx/en/
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Alternatives
No Alternatives
