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ease
features
design
support

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Description

Poised is a vital resource for modern, digital-centric workplaces, offering a private and secure environment for professional development. This innovative tool provides instant feedback on various aspects of your communication, including common phrases, use of filler words, levels of confidence, energy, and empathy. A significant advantage is the discreet nature of its usage, ensuring that your colleagues remain unaware of your engagement with it. You can monitor your improvement, analyze speech patterns over time, and enhance your presentation skills for crucial meetings with confidence. No longer will you have to second-guess your performance—enjoy tailored learning materials created by Poised specialists, which include customized lessons specifically designed for your needs. At Poised, we prioritize your data privacy and are dedicated to safeguarding your information, ensuring that your personal details are never sold to external parties. Your growth as a speaker is our mission, and we are here to support you every step of the way.

Description

Reddy is a CX Intelligence platform that uses artificial intelligence to help enterprise contact centers train, coach, and support customer service agents throughout their entire lifecycle. The platform combines AI-powered simulation training, live conversation assistance, quality monitoring, and personalized coaching within a single intelligent system. Simulation Training allows agents to practice challenging calls, chats, and emails before interacting with real customers, improving confidence and preparedness. During live interactions, the Live Assist Co-Pilot delivers contextual guidance and recommendations so agents can respond accurately without searching through documentation. Reddy automatically reviews every customer conversation to identify performance trends, generate coaching opportunities, and provide actionable feedback tailored to each individual agent. Customer interaction data is transformed into organizational intelligence that can be shared across learning and development, quality assurance, operations, and leadership teams. The platform's automated setup minimizes implementation effort while continuously adapting to an organization's best practices. Built on modern AI, Reddy enables businesses to improve call quality, shorten onboarding time, and create a connected feedback loop that drives ongoing performance improvement. Reddy helps enterprise contact centers transform customer conversations into measurable improvements for agents, managers, and the broader organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Zendesk

Integrations

Salesforce
Zendesk

Pricing Details

$13 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Poised

Founded

2020

Country

United States

Website

www.poised.com

Vendor Details

Company Name

Reddy

Founded

2019

Website

reddy.io

Alternatives

Alternatives