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Description
Poised is a vital resource for modern, digital-centric workplaces, offering a private and secure environment for professional development. This innovative tool provides instant feedback on various aspects of your communication, including common phrases, use of filler words, levels of confidence, energy, and empathy. A significant advantage is the discreet nature of its usage, ensuring that your colleagues remain unaware of your engagement with it. You can monitor your improvement, analyze speech patterns over time, and enhance your presentation skills for crucial meetings with confidence. No longer will you have to second-guess your performance—enjoy tailored learning materials created by Poised specialists, which include customized lessons specifically designed for your needs. At Poised, we prioritize your data privacy and are dedicated to safeguarding your information, ensuring that your personal details are never sold to external parties. Your growth as a speaker is our mission, and we are here to support you every step of the way.
Description
Reddy is a CX Intelligence platform that uses artificial intelligence to help enterprise contact centers train, coach, and support customer service agents throughout their entire lifecycle. The platform combines AI-powered simulation training, live conversation assistance, quality monitoring, and personalized coaching within a single intelligent system. Simulation Training allows agents to practice challenging calls, chats, and emails before interacting with real customers, improving confidence and preparedness. During live interactions, the Live Assist Co-Pilot delivers contextual guidance and recommendations so agents can respond accurately without searching through documentation. Reddy automatically reviews every customer conversation to identify performance trends, generate coaching opportunities, and provide actionable feedback tailored to each individual agent. Customer interaction data is transformed into organizational intelligence that can be shared across learning and development, quality assurance, operations, and leadership teams. The platform's automated setup minimizes implementation effort while continuously adapting to an organization's best practices. Built on modern AI, Reddy enables businesses to improve call quality, shorten onboarding time, and create a connected feedback loop that drives ongoing performance improvement. Reddy helps enterprise contact centers transform customer conversations into measurable improvements for agents, managers, and the broader organization.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Zendesk
Pricing Details
$13 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Poised
Founded
2020
Country
United States
Website
www.poised.com
Vendor Details
Company Name
Reddy
Founded
2019
Website
reddy.io