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Description
PilotPM is a customer operations platform that leverages AI to consolidate support, customer success, product insights, retention, and engagement into a single interface. Rather than relying on a collection of separate tools, organizations can manage their entire customer journey through one cohesive system: AI-driven agents handle tasks such as drafting responses, managing and directing conversations, escalating issues to human agents when necessary, summarizing discussions, and identifying health metrics, churn risks, and opportunities for expansion — all while being informed by actual customer data.
This platform seamlessly integrates with existing tools that teams are already familiar with, including Slack, HubSpot, Jira, Linear, GitHub, Stripe, Shopify, Snowflake, Google Workspace, WhatsApp, Instagram, the App Store, and Google Play, along with a customizable API.
The pricing structure is straightforward and consistent, offering five tiers ranging from a free option to enterprise solutions, which include AI inference and a unified credit pool for all actions, ensuring there are no additional fees per resolution. The platform is particularly ideal for small to medium-sized businesses and mid-market teams in the SaaS and technology sectors, providing an efficient solution for managing customer interactions and enhancing overall satisfaction. Additionally, PilotPM's integration capabilities ensure a smooth transition for teams looking to streamline their customer operations.
Description
Snowflake CoWork serves as a personal work agent designed for knowledge professionals, transforming enterprise data into actionable decisions via a single governed conversational interface. Previously known as Snowflake Intelligence, it operates seamlessly within an organization's existing data environment, enabling reasoning over both structured and unstructured data, conducting analyses, generating reliable insights, and facilitating actions across various business tools without requiring users to sift through dashboards or rely on data teams. The platform's Deep Research feature allows for thorough investigations into questions across the entire data landscape, delivering detailed reports that clarify current events, their causes, and recommended subsequent actions. Furthermore, through its MCP, CoWork integrates with applications like Slack, Gmail, Jira, Salesforce, Microsoft Teams, Outlook, and Exchange, empowering users to execute tasks directly from their conversations. Teams can also utilize Artifacts to preserve charts, discussions, and outputs as reusable knowledge assets, while Skills enable the transformation of repeatable multi-step processes into workflows that can be easily executed by colleagues in the future. This innovative approach not only streamlines workflows but also enhances collaboration among team members by making knowledge easily accessible and actionable.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Jira
Slack
Snowflake
App Store
Copilot Cowork
GitHub
Gmail
Google Play
Google Workspace
HubSpot CRM
Integrations
Jira
Slack
Snowflake
App Store
Copilot Cowork
GitHub
Gmail
Google Play
Google Workspace
HubSpot CRM
Pricing Details
Free
Free plan; paid from $149/month
Free Trial
Free Version
Pricing Details
$2 per credit
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
PilotPM
Founded
2026
Country
United States
Website
pilotpm.ai
Vendor Details
Company Name
Snowflake
Founded
2012
Country
United States
Website
www.snowflake.com/en/product/snowflake-cowork/
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis