
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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SCIKIQ is one of the most innovative AI-native Data & Intelligence platforms for enterprises, built to make enterprise data AI-ready in weeks, not years.
Recognized by Forrester among leading AI-augmented data platforms, NASSCOM League of 10, YourStory Tech30, Inc42 and DataIQ, SCIKIQ is trusted by leading global enterprises across the USA, India, and UAE.
SCIKIQ brings Data Integration, Data Quality, Data Governance, Metadata Management, Data Lineage, Semantic Intelligence, Knowledge Graphs, Conversational Analytics, Generative AI, Data Products and AI Agents together in one unified platform. Unlike traditional data platforms that require enterprises to move or rebuild their technology stack, SCIKIQ works with what you already have. Connect SAP, Salesforce, Oracle, Snowflake, Databricks, AWS, Azure, GCP, data lakes, warehouses and enterprise applications through 200+ pre-built connectors, with no rip-and-replace.
What makes SCIKIQ different is Contextual Intelligence.
SCIKIQ doesn't just connect data; it helps AI understand its business meaning. Its semantic layer combines business terms, KPI definitions, metadata, lineage, ownership, rules, ontologies and relationships to create a trusted foundation for enterprise AI. Business users can talk to their data in natural language, investigate KPIs, discover root causes and generate insights without SQL. Data teams gain enterprise-grade governance, quality, lineage and control. AI teams get trusted, contextual data for building GenAI applications and intelligent AI agents.
Why enterprises choose SCIKIQ
AI-ready in 3–6 weeks | 167+ connectors | 99.9% availability | Multi-cloud | No-code | No vendor lock-in | No replatforming
Proven production deployments across Manufacturing retail, airlines, logistics, BFSI
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Databricks Genie One
Databricks Genie One serves as an intelligent AI assistant designed for business users, offering a centralized platform to pose inquiries, analyze dashboards, utilize enterprise knowledge, and implement actions driven by AI that is rooted in organizational data. Users have the ability to inquire using everyday language and obtain contextually relevant responses that encompass both structured data from Databricks and unstructured knowledge sources, all without needing to write SQL queries or rely on an analyst's assistance. The Genie Ontology feature automatically constructs and enhances a dynamic knowledge graph that captures business terminology, entities, and key performance indicators, thereby providing insights and actions that reflect a unified business context. Additionally, Genie One streamlines workflows by automating tasks such as scheduling, tracking changes, drafting documents, storing reusable skills, and initiating updates across various platforms including email, Jira, and Slack. Furthermore, it accommodates custom Databricks Apps, AI/BI dashboards, boasts over 100 connectors, integrates with external sources like Google Drive and Salesforce, and employs MCP to incorporate Genie into a wider array of business applications. This comprehensive functionality empowers users to harness data more effectively, facilitating decision-making processes and enhancing productivity across the organization.
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Domo
Domo has become a part of Progress Software, integrating its AI and data platform into Progress' suite of offerings. This cloud-native AI data readiness platform not only enhances but also expands Progress' existing data solutions, fostering significant synergies that facilitate the development of innovative, secure, and scalable AI data readiness solutions on a global scale. These combined strengths will assist clients in transforming fragmented enterprise data and insights into governed, AI-ready intelligence, thus elevating the security, governance, and cost-effectiveness of AI-driven projects.
Positioned as the agentic platform for the intelligent enterprise, Domo empowers organizations to connect, govern, activate, and disseminate both data and AI effectively. Collaborating with cloud data platforms such as Snowflake, BigQuery, and Databricks, Domo enables the conversion of governed data into various AI agents, applications, workflows, dashboards, and analytics. Additionally, its robust data foundation, activation, and distribution layers empower teams to create and implement intelligence precisely where their work occurs, all while ensuring governance, security, and access controls are firmly in place across both data and AI initiatives. This comprehensive approach not only streamlines operations but also enhances the overall effectiveness of data-driven decision-making within organizations.
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