Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Rather than focusing on broad, outbound offers, engage in tailored, one-on-one marketing during your interactions with existing customers. Pega’s next-best-action methodology assesses various factors such as sales, service, risk, retention, and operational priorities in real-time to refine your communications. This empowers marketers to distinguish customers who exhibit potential for growth more effectively. By implementing Pega’s next-best-action strategies, you ensure that each customer receives the most appropriate action designed to increase your bank’s share of wallet. However, successful next-best-action strategies hinge on more than just internal customer data and transaction histories. The integration of real-time data from prevalent platforms like Hadoop, Cassandra, and Equifax allows you to enhance your strategies and gain a more comprehensive understanding of each customer. Consequently, this enriched data stream significantly improves your ability to make informed decisions in customer engagement.

Description

A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace Yes 
Aprimo Yes 

Integrations

AWS Marketplace No 
Aprimo No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Pegasystems

Founded

1983

Country

United States

Website

www.pega.com

Vendor Details

Company Name

Pega

Country

United States

Website

www.pega.com/industries/manufacturing/recall

Product Features

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms No 
Lead Scoring No 
Sales Intelligence Yes 
Search Marketing No 
Segmentation No 
Social Marketing No 
Website Visitor Tracking No 

Social Media Advertising

Ad Buying No 
Ad Creation No 
Bulk Advertising No 
Campaign Management No 
Collaboration Tools No 
Comment / Reply Moderation No 
Digital Asset Management No 
Reporting / Analytics No 
Retargeting No 
Roles / Permissions No 

Product Features

Alternatives

Unica Reviews

Unica

HCLSoftware

Alternatives

OneRecall Reviews

OneRecall

Inmar Intelligence
Recalert Reviews

Recalert

VARGER GROUP LLC
Pega Professional Services Reviews

Pega Professional Services

Saltech Consulting